Service Operations Coordinator

General-Refrigeration; Garner (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

General Refrigeration Company is seeking a Service Administrator to support service operations, coordinate administrative tasks, and manage documentation and scheduling. This role emphasizes strong organizational skills and clear communication to ensure efficient service delivery.

The position requires in-office presence with potential case-by-case remote work approvals. Proficiency in MS Office and familiarity with ERP/CRM systems are essential, with a preference for candidates holding an

Qualifications

• Experience in administrative or customer service coordination.
• 1
• Proficiency in Word, Excel, Outlook and service management software.
• 2
• High school diploma or equivalent; associate/bachelor preferred.

Responsibilities

• Schedule and coordinate service appointments, maintenance calls, and repairs.
• Maintain records of service activities and technician schedules.
• Prepare BuildOps job reports, invoices, and service reports.
• Answer customer inquiries and provide service status updates.
• Assist with service parts inventory, ordering, and shipments.
• Back up parts receiving and shipping as needed.
• Generate regular service performance and customer feedback reports.
• Support technicians with administrative needs and resource allocation.
• Maintain knowledge of GRC products and procedures.
• In-office presence required; remote work considered case-by-case.

Skills

Administrative coordination

Customer service

Microsoft Office

Time management

Communication

Education

High school diploma

Associate or bachelor's degree preferred

Tools

BuildOps

ERP/CRM systems

Job description

General Refrigeration Company is seeking a Service Administrator to support service operations, coordinate administrative tasks, and manage documentation and scheduling. This role emphasizes strong organizational skills and clear communication to ensure efficient service delivery.

The position requires in-office presence with potential case-by-case remote work approvals. Proficiency in MS Office and familiarity with ERP/CRM systems are essential, with a preference for candidates holding an