Service Operations Coordinator

Quality Boats Clearwater; Clearwater (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Quality Boats Clearwater is seeking a detail-oriented Service Administrator to support the daily operations of the service department in Clearwater, FL. This full-time role focuses on scheduling, customer communication, warranty processing, and coordinating repair orders.

The ideal candidate will have strong organizational skills, excellent communication abilities, and proficiency in Microsoft Office. This position offers an indoor office environment with regular duties in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Degree in Business Administration, Sales, or related field preferred.
• Excellent written and verbal communication skills are required.

Responsibilities

• Schedule service appointments and coordinate with technicians for timely completion.
• Communicate with customers about service updates, quotes, warranty status, and pickup scheduling.
• Submit warranty claims and ensure documentation is filed.
• Work with parts department for service job parts.
• Support service manager and team in coordinating internal and retail repair orders.
• Reconcile service invoices for labor and parts.
• Maintain service files and customer records.
• Other duties as assigned.

Skills

Organizational skills

Written and verbal communication

Microsoft Office

Multitasking / prioritization

Education

High school diploma or equivalent

Degree in Business Administration / Sales or related field

Tools

Microsoft Office Suite

Job description

Quality Boats Clearwater is seeking a detail-oriented Service Administrator to support the daily operations of the service department in Clearwater, FL. This full-time role focuses on scheduling, customer communication, warranty processing, and coordinating repair orders.

The ideal candidate will have strong organizational skills, excellent communication abilities, and proficiency in Microsoft Office. This position offers an indoor office environment with regular duties in a fast-paced setting.