Service Operations Analyst: Data & Contracts

Bassett Mechanical; Town of Wausau (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Bassett Mechanical, a 3rd generation family-owned company, seeks an Administrative & Operations Support associate in Wisconsin to assist Service Operations and Refrigeration Service Sales through data tracking, reporting, and contract coordination. This role emphasizes maintaining accurate records, supporting performance reporting, and day-to-day service activities with a strong customer-service mindset.

You will help maintain logs, schedules, and renewal data, coordinate communications, and

Qualifications

• High school diploma required; additional admin or technical training preferred.
• Strong organizational skills with attention to detail.
• Ability to work with data, track metrics, and identify basic discrepancies.
• Good communication skills to share information professionally.
• Proficiency in Excel, Word, and Outlook for daily operations.
• Customer-service mindset and ability to work with a team.

Responsibilities

• Data Tracking & Reporting Support: compile and distribute reports; track metrics.
• Administrative & Operational Support: assist managers, schedule meetings, ensure data accuracy.
• Contract Administration Support: prepare renewal docs, update schedules, review renewals.
• Project & Coordination Support: add project equipment data to maintenance agreements; ensure accurate data entry.
• Maintain compliance documentation and support tools, inspections, and trainings.

Skills

Strong organizational skills

Attention to detail

Data tracking

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer service mindset

Team coordination

Education

High school diploma

Administrative or technical training

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Bassett Mechanical, a 3rd generation family-owned company, seeks an Administrative & Operations Support associate in Wisconsin to assist Service Operations and Refrigeration Service Sales through data tracking, reporting, and contract coordination. This role emphasizes maintaining accurate records, supporting performance reporting, and day-to-day service activities with a strong customer-service mindset.

You will help maintain logs, schedules, and renewal data, coordinate communications, and