Service Onsite Technician

Electrosonic; Salt Lake City (UT); On-site; USD 41,000 - 47,000; Full time

Job summary

Electrosonic is seeking an Audio-Visual Onsite Service Technician to support client sites in Salt Lake City, UT. You will diagnose faults, perform preventive maintenance, and assist with live events, training, and small installations.

The role requires strong customer service, problem-solving, and the ability to work from SOPs while adapting as needed. Proficiency with AV systems, networks, and multiple OS platforms is essential.

Qualifications

• Experience with AV service in a client/customer environment.
• Ability to travel between sites as needed.
• Familiarity with safety rules and workplace safety.

Responsibilities

• Identify and describe AV systems and components.
• Troubleshoot and support a variety of AV systems.
• Perform routine maintenance and live-event support.
• Assist with client trainings as required.
• Follow SOPs and adapt when necessary.

Skills

AV systems knowledge

Troubleshooting

Customer service

Cable terminations

Network basics

Projector alignment

Video conferencing support

Windows / Mac OS familiarity

Education

College degree in a related technical field

Tools

Barco

Crestron

AMX

Extron

Cisco

Medialon

Alcorn McBride

Dante / Audinate

Job description

We are looking for an Audio-Visual Onsite Service Technician located at our customer site in Salt Lake City, Utah. This position reports to the Client Support Manager.

The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support. These systems include AV projection, pro audio, video, and AV systems how control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and/or Mac Operating Systems.

Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies.

This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed.

What you'll do

AV Technician TIER 1

• Able to identify and describe typical systems, their components, cables and terminations used in AV systems
• AV System knowledge gained in a service or operational environment
• Experience operating, troubleshooting and supporting a variety of AV systems
• Ability to navigate system project files in an effort to provide and request additional support
• Experience with AV tools, common test equipment, and commissioning requirements
• Basic understanding of network architecture
• Understanding of control system software
• Understanding of DSP and related software
• Understanding of media servers and content streaming
• Understanding of typical digital signage systems and associated networks
• Knowledge of Health and Safety rules and workplace safety
• AVIXA Technologist Certification or ability to complete it within 6 months of hire date

AV Technician TIER 2 (all of tier 1 plus)

• Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments
• Proficient with room booking and fault ticketing systems
• Ability to read, understand and convey schematics from CAD files
• Proficient understanding of Network Architecture and IT systems
• Experience with projector alignment, blending, lamp and filter changes
• Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn McBride, etc.
• Experience or training on DSP's and related software including, but not limited to; QSC, BiAmp, Clearone, Dante, Audinate, Polycom Sound Structure, etc.
• Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, WebEx, GoToMeeting, Bluejeans, Teams, Google Hangouts etc.
• Liaising with vendor and OEM wherever needed to restore the services.
• Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac
• AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date
• Experience and training on typical digital signage systems, tools and associated networks
• Experience and training on typical Webcast delivery systems, tools and associated networks
• Experience in the planning, execution and delivery of Audio-Visual projects within a client environment
• Experience in the management of small teams

Note: This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the team and the customer evolves.

Qualifications

• High level of customer service skills dealing with clients at all levels.
• Ability to analyze customer situations, make decisions and solve problems under pressure.
• Ability to work with a high degree of accuracy and detail.
• Basic numeric skills.
• Ability to maintain positive working relationships with management, co-workers, clients and vendors.
• Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. *
• Ability to travel between sites with official client transport service
• Ability to be detail oriented and work without supervision.
• College degree in a related technical field a plus
• Strong desire to learn.
• Intermediate experience with Microsoft suite of products
• May include occasional weekend and after-hours work
• Occasional travel for site work, training and team meetings

WORK LOCATION:

Primary work location is customer sites

Work Schedule: Monday- Sunday

$30-34 per hour; Salary based on experience.