Service Navigator

Trinity Alliance Inc.; City of Albany (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

14 paid holidays

Sick days accrual

Job summary

Trinity Alliance Inc. in Albany, NY is hiring a full-time Service Navigator to help prevent child abuse and strengthen families.

You will build relationships with clients, providers and schools, provide case management, crisis intervention, and coordinate referrals to support services for ages 0-18 and their families. We seek candidates with AA or BA preferred and at least one year of direct experience with children and families, plus a NYS driver's license.

Qualifications

• AA or BA preferred; minimum one year direct experience with children and families.
• Experience working with individuals and families from diverse backgrounds.
• Understanding of clinical concepts focusing on family strengths.

Responsibilities

• Establish and maintain professional relationships with clients, service providers, funding sources and staff.
• Provide case management, crisis intervention and coordinate referrals to ancillary services.
• Ensure family participation and communication between family and program staff.
• Maintain regular communication with schools to monitor attendance and address issues.
• Complete service plans and treatment goals with clients; supervise visits as needed.

Skills

Experience with children & families

Education

AA preferred

BA preferred

Job description

Trinity Alliance of the Capital Region is one of the area's leading social services organizations with a mis-sion to promote healthy families, improve communities and providing education and employment, as a means to change generations. Founded in 1912 as a settlement house, Trinity is dedicated to the well-being and success of the Capital Region and of all our employees. Our 10+ locations are strategically placed in neighborhoods where people live and go about their day-to-day lives. By joining Trinity, you'll be joining one of the most respected organizations in the Capital Region and making a difference in people's lives every day.

Trinity is currently hiring a full-time Service Navigator, to prevent child abuse and neglect and/or out of home placement and promote positive relationships for youth ages 0-18 and their families.

What will you be doing as a Service Navigator?

• Establish and maintain professional relationships with clients, service providers, funding sources and other staff
• As part of a team provide case management, crisis intervention and make and coordinate referrals to ancillary services
• Ensure all family members participate in a community program by connecting them with programs and maintaining on-going communication between family and program staff for participation success
• Communicate with and engage non-custodial parents offering them support services to assist them in reconnecting with the family/children
• Maintain regular communication with all family service providers to ensure seamless continuity of care
• Conduct weekly home visits and more as needed
• Schedule and participate in treatment reviews and other service provider meetings
• Facilitate psycho-educational groups as opportunity arises
• As part of a team complete service plans and treatment goals with clients
• As needed supervise visits with children and caregivers, and provide verbal or written reports to the Prevention Director and court system or funding source
• Participate in staff development opportunities, in-service trainings and contribute to the program's continuous improvement
• Ensure timely completion and submission of all required paperwork
• Flexible work hours to accommodate families and to attend community events that relate to the families the team is working with
• Build relationships with the schools to be able to monitor school attendance and assist in addressing any school issues.
• Communicate regularly by phone and in person with the C.A.R.E. program to ensure child/children's success
• Additional functions as determined by the Prevention Director

What are your skills and experience?

• AA, BA preferred and minimum of one year direct experience working with children and families
• Experience working with individuals and families from different cultural and socioeconomic backgrounds
• Ability to demonstrate an understanding and appreciation of clinical concepts focusing on the strengths of the families you work with

Valid NYS Driver's License required.

SALARY: Starting at $50,000

In addition to a competitive salary, you will enjoy many unique benefits, including 14 paid holidays, access to health insurance at the start of your first full month of employment. Plus, you'll immediately start accruing sick days the moment your employment begins. Trinity is devoted to our employees - and we want to see you succeed in your career.