Service Manager, Truck & Diesel Fleet Operations

Allegiance Truck Centers; Franklin (CT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Life insurance

PTO (vacation, sick time, floating)

401(k) with company match

Training and career growth

Job summary

Allegiance Trucks in Connecticut is seeking a Service Manager to lead our service department, ensuring high uptime for a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. You will drive operations to minimize costs while maximizing reliability and customer satisfaction.

You will supervise diesel technicians and support staff, enforce safety and regulatory standards, manage warranty processes, and build strong relationships with vendors and customers.

Qualifications

• High school diploma or GED required with minimum 5–7 years of automotive/trucking management experience.
• Valid driver's license and clean MVR.
• Proven track record of meeting/exceeding sales goals and managing a service team.

Responsibilities

• Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
• Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
• Oversees a staff of diesel technicians and administrative staff
• Able to recognize warranty failures, warranty claims and process of warranty recovery
• Manage service requests of commercial truck leasing customers with urgency and professionalism
• Develop and manage relationships with vendors and customers
• Assist management team in preparing an Annual Business Plan and Budget.
• Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
• Assist with other projects as needed

Skills

Sales targets achievement

Leadership and team management

Customer relationship skills

Policy and compliance awareness

Education

High school diploma or GED

Job description

Allegiance Trucks in Connecticut is seeking a Service Manager to lead our service department, ensuring high uptime for a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. You will drive operations to minimize costs while maximizing reliability and customer satisfaction.

You will supervise diesel technicians and support staff, enforce safety and regulatory standards, manage warranty processes, and build strong relationships with vendors and customers.