Service Manager Trainee: Lead, Train & Drive Growth

Orkin; Indiana; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company vehicle with gas card

Bonus opportunities up to 25% of base

Company-provided iPhone and iPad

Comprehensive benefits package

401(k) with company match

Paid vacation, holidays, and sick time

Employee discounts and tuition/scholar

Industry-leading training program

Job summary

Orkin is hiring a Service Manager in the United States to lead a high-performance service operation and develop the Orkin Pros through hands-on coaching.

You’ll drive customer trust with empathy and professionalism, while managing scheduling, safety and budgeted expectations across the team. This role emphasizes training, community involvement, and continuous improvement within a recession-resistant industry.

Qualifications

• Sales experience preferred.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain the appropriate pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with our great clients.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide the world’s best service, prioritizing safety.
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent on the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee our Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time.
• Champion innovation by supporting the team in adopting new products, services and technology.
• Monitor scheduling, routing and inventory to drive efficiencies and productivity.

Skills

Sales experience

Team leadership

Training & development

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Orkin is hiring a Service Manager in the United States to lead a high-performance service operation and develop the Orkin Pros through hands-on coaching.

You’ll drive customer trust with empathy and professionalism, while managing scheduling, safety and budgeted expectations across the team. This role emphasizes training, community involvement, and continuous improvement within a recession-resistant industry.