Service Technician (ST)

Paradise Management, LLC; North Wales (Montgomery County); On-site; USD 40,000 - 60,000; Full time

Job summary

Paradise Management, LLC is seeking a Service Technician responsible for maintaining the physical integrity of the community in North Wales, United States. You will ensure a safe and secure living environment for residents and staff, conducting maintenance tasks and addressing service requests.

The ideal candidate will have at least three years of experience in property maintenance. You must be available 24/7 for emergencies and possess a valid driver's license along with necessary tools.

Qualifications

• At least three years experience in property maintenance or equivalent field.
• Must have reliable transportation and some tools.

Responsibilities

• Conduct business in accordance with policies and procedures.
• Perform maintenance tasks personally.
• Handle resident service requests.
• Be available for emergency purposes 24/7.
• Attend scheduled safety meetings.

Skills

Plumbing repairs

Repair/replace locks

Appliance repair

Electrical repairs

HVAC repairs

Education

Certified Apartment Maintenance Technician (CAMT)

Tools

Hand Tools

Power Tools

Job description

Summary

The Service Technician is responsible for maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors and staff. It is the Service Technician’s duty to correct any and all problems involving the physical aspects of the property as directed by the Service Manager and/or Property Manager. An effective program of maintenance is essential in order to:

• Maintain a safe environment.
• Cultivate resident satisfaction.
• Protect the investment of the Owner.

Duties and Responsibilities

• Conduct all business in accordance with company policies and procedures; state and federal laws, e.g., OSHA, ADA, Fair Housing, etc.
• Perform maintenance tasks personally.
• Handle resident service requests and correct situations within 24 hours when possible.
• Be available for emergency purposes 24 hours a day, seven days a week, not only when on call but also in case of emergency.
• Perform tasks associated with unit turnover.
• Attend scheduled safety meetings.
• Be aware of the physical condition of the property throughout and immediately correct unsafe conditions; e.g., broken glass, broken steps, trip hazards, open holes, and broken/burned out exterior lights.
• Complete resident requested service orders in a timely manner. (Standard turnaround time for completion of service requests is 24 hours unless circumstances dictate otherwise.)
• Deliver accurate records regarding preventative maintenance, service requests (received and completed), expenditures and apartment make‑ready status, work in progress, etc.
• Complete all assigned maintenance work on vacant apartments within the Paradise Management standard of 7 days or 5 business days.
• Perform minor and routine maintenance on all equipment on a regular basis or as directed by Service Manager.
• Inspect and maintain tools and equipment and keep them in excellent condition.
• Comply with all OSHA regulations and any applicable laws in your area regarding health, safety, or environment.
• Maintain thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
• Order maintenance supplies with approval from Service Manager.
• Train newly‑hired Service Technicians and/or Porters.
• Ensure building lights and timers are working properly.
• Install new appliances as necessary.
• Assist Property Manager/office personnel as needed and in emergency situations.
• Consult with Property Manager and/or Service Manager on major repairs, replacements and/or contracts.
• Attend meetings and seminars as requested by Property Manager, Regional Property Manager or Service Manager.
• Perform tasks associated with snow removal such as shoveling, snow blower, plowing, salt spreading, calcium spreading, etc.

Required Skills and Knowledge

• Plumbing repairs
• Repair/replace locks, smoke alarms
• Replace screens
• Appliance repair
• Electrical repairs
• Roofing inspection/minor roof repair
• Change AC filters
• HVAC repairs (must have HVAC license)
• Extermination (Texas – must be certified)
• Replace broken windows
• Carpet and pad repair/replacement
• Assist with keeping grounds neat and free of litter
• Perform work area clean‑up and safety related duties
• Provide Service Manager with a list of needed inventory of spare parts and maintenance materials
• Comply with OSHA regulations
• Comply with all state and federal laws, e.g., ADA, Fair Housing, etc.

Qualifications

Position requires at least three years experience in property maintenance or equivalent field.

Equipment Requirement

Required to wear back support belt, goggles when working with specific equipment, masks and gloves and other safety equipment as tasks dictate. Must have reliable transportation and some tools.

Work Hours

Monday through Friday with a minimum of 40 hours per week. Schedule and hours to be determined by Maintenance Supervisor and Property Manager; weekly schedule may change as required. It may be necessary to work weekends. Must be available for "on call" rotation schedule as determined by Service Manager and Property Manager. Must be available to work on snow removal as needed.

Equipment/Machinery/Tools

• Hand Tools: various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
• Power Tools: wrenches, grinders, sanders, drills, saws, etc.
• User‑Moved Aids: wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders, etc.
• Mechanical Equipment: motors, pumps, compressors, blowers, electric and hand power augers, etc.
• Measuring Devices: calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.

Education / Training

Certified Apartment Maintenance Technician (CAMT) desired.

Physical Requirements

Constant need (66% to 100% of the time) to be on feet.

• Bend/Stoop/Squat: Perform routine maintenance/repairs, pick up tools, materials and equipment.
• Climb Stairs: Service requests, make‑ready needs for 2nd and 3rd floor apartments.
• Push or Pull: Move equipment, appliances, open and close doors, etc.
• Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, parts, etc.
• Climb Ladders: Perform routine maintenance/repairs.
• Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs.
• Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs.
• Writing: Inventory maintenance, requisition requests, required maintenance reports.

• Over 150 lbs.: Rare need (less than 1% of the time).
• 75 lbs. – 150 lbs.: Occasional need (1% to 33% of the time).
• 25 lbs. – 75 lbs.: Frequent need (33% to 66% of the time).
• 1 – 25 lbs.: Constant need (66% to 100% of the time).

Vision Requirements

Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents. Constant need to see small detail when performing routine maintenance duties. Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property).

Hearing Requirements

Constant need (66% to 100% of the time) to communicate with assistants, resident staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.

Speaking Requirements

Constant need (66% to 100% of the time) to verbally communicate with supervisors, assistants, resident staff, vendors and residents.

Mental / Emotional Requirements

• Must be able to work in a fast‑paced and customer service‑oriented environment.
• Perform duties under pressure and meet deadlines in a timely manner.
• Work as part of a team, as well as complete assignments independently.
• Takes instructions from supervisors.
• Exercise problem‐Solving skills.
• Interact with co‑workers, supervisors, guests and the public in a professional and pleasant manner.

Driving / Traveling Requirements

• Frequent need (33% to 66% of the time) to pick up replacement parts and supplies from vendors. Rotation "on call" status may occasionally require expedient travel to assigned property at a moment’s notice. Drive to the corporate office to make pick ups and deliveries.
• Must have valid driver’s license and automobile insurance coverage.

Working Environment

• Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods in inclement weather.
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.

Reasoning Development

High. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.

Safety Responsibilities

• Learn and comply with all company safety rules.
• Use appropriate safety equipment at all times.
• Immediately report all unsafe conditions to supervisors.
• Be familiar with all safety features of equipment, machinery, or materials encompassed by job duties.
• Check with supervisor if there is a question as to the safe procedure to be used for any job function.

Additional Requirements

• Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
• This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
• This job description does not constitute an employment contract between the company and any employee.
• The job responsibilities of this position may include cross‑training in other functions or positions to ensure satisfactory operation of the department or work area.

THIS JOB DESCRIPTION IS AN OUTLINE OF THE SERVICE TECHNICIAN POSITION AND DOES NOT COVER EVERY DETAIL OF THE POSITION. THERE MAY BE OTHER TASKS NOT OUTLINED HEREIN BUT IS THE RESPONSIBILITY OF THE PERSON HIRED HEREUNDER.