Service Manager - Shop

Altec Careers; Neenah (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Prescription Drug

Retirement 401(k)

Vacation and Holidays

Flexible Spending Accounts

Tuition Assistance

Employee Assistance & Mental Health

Life Insurance & AD&D

Job summary

Altec is seeking a Service Manager for the Neenah, WI Service Center to lead a diverse team across Administrative, Supervisory, Material, Service, Technical and Sales staff. You will drive service excellence, reinforce processes, and manage planning, budgeting, and resource decisions to meet revenue goals and customer specifications.

The role requires a High School Diploma or GED (Bachelor’s degree with leadership experience preferred) and strong leadership, problem-solving, and communication

Qualifications

• High School Diploma/GED required.
• Bachelor’s Degree with three years of leadership experience.
• Or High School Diploma/GED with five years leadership experience.

Responsibilities

• Lead a service team composed of Administrative, Supervisory, Material, Service, Technical, and Sales Associates.
• Reinforce Altec Service Group processes.
• Plan, organize and budgeting, revenue and expense.
• Ensure that all jobs are completed on time, within budget, and to customer specifications.
• Travel up to 50% locally, withsome non-local also required.
• All other duties assigned.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Strength

Maintains Confidentiality

Oral and Written Communication

Quality Management

Cost Consciousness

Adaptability

Dependability

Initiative

Judgment

Planning/Organizing

Professionalism – Quality

Education

High School Diploma/GED

Bachelor’s Degree

Job description

Why Join Altec?

Altec is present in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets. We are known for lifting products -- bucket trucks, cranes, and equipment used to help people access tough-to-reach places -- but the success starts with thousands of associates who come together to Reach Higher!

A key focus will be to enable the success of the team members who maintain and repair the Altec product line. Assume responsibility for developing the skills and knowledge of associates and for providing a safe, environmentally compliant work placefor all.

Be a part of the Altec Service Group network across the United States and in Canada, which delivers on Altec's promise to be there for the life of the equipment. Manage your own operation and make critical decisions, with a support team of Altec resources. Thrive in a positive and team-oriented service environment.

This position is located at the Neenah, WI Service Center.

Basic Qualifications, Experience, and Skills Required:

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

• High School Diploma/GED is required
• Bachelor’s Degree and three years of leadership experience OR
• High School Diploma/GED requiredand 5 years leadership experience

The successful incumbentis familiar with a variety of field service concepts, practices, and procedures. A Service Manager relies on extensive experience and judgment to plan and accomplish goals, leading and directing the work of others. A wide degree of creativity and latitude is expected.

Responsibilities:

Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.

• Lead a service team composed of Administrative, Supervisory, Material, Service, Technical, and Sales Associates.
• Reinforce Altec Service Group processes.
• Perform Managerial responsibilities such as planning, organizing and budgeting, revenue and expense.
• Ensure that all jobs are completed on time, within budget, and to customer specifications.
• Travel up to 50% locally, withsome non-local also required.
• All other duties assigned.

• Problem Solving
• Technical Skills
• Customer Service
• Interpersonal Strength
• Maintains Confidentiality
• Oral and Written Communication
• Quality Management
• Cost Consciousness
• Adaptability
• Dependability
• Initiative
• Judgment
• Planning/Organizing
• Professionalism – Quality

• Customer First
• Enjoyment of Work
• Family
• Financial Stability
• Integrity
• People are our Greatest Strength
• Quality
• Spiritual Development
• Teamwork

• Competitive pay which rewards performance
• Medical, Dental and Prescription Drug Program
• Retirement 401(k) Program
• Vacation and Holidays
• Flexible Spending Accounts
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.