Service Manager/Service Estimator

Empire Nashville; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Job summary

Empire Roofing, a Tecta America Company, seeks a Commercial Roofing Service Manager for our Nashville shop. You will operate the service department, ensuring safety, timeliness, budget adherence, profitability, and top-tier customer service.

Responsibilities include planning, estimating, coordinating with field crews, and reporting financials to the President. The role requires expertise in roofing systems, sales, reading blueprints, and strong communication.

Qualifications

• Knowledge of and/or experience with all types of roofing.
• Ability to sell, estimate and develop new business.
• Able to read blueprints and understand specifications.
• Strong computer skills; write reports, scopes and proposals.
• Ability to manage a TEAM / department of 10+ individuals.

Responsibilities

• Plan, organize, and establish objectives and goals for duties assigned.
• Review estimates, inspections, letters, scopes, proposals and invoices for service work.
• Schedule and coordinate with field crews and office staff.
• Develop and execute a departmental sales plan.
• Ensure customer service needs are exceeded; manage past due accounts.
• Attend meetings with owners, property managers and contractors to pursue new work.
• Issue proposals and/or estimates for service-related work.
• Report monthly financials to the President.
• Review training needs and ensure staff development.

Skills

Communication

Leadership

Project management

Estimating

Blueprints

CRM

MS Office

Interpersonal skills

Customer service

Tools

CRM

SharePoint

MS Office

Job description

With over 35 years of experience, Empire Roofing is your go to expert for roof replacement, repair, and maintenance for commercial, industrial, and institutional properties. We specialize in everything from built up and modified bitumen roofs to single ply and architectural metal roofing. Whether it’s leak repairs, preventative maintenance, custom sheet metal fabrication, or thorough inspections, we’ve got you covered! Trust Empire Roofing for reliable, comprehensive roofing solutions that stand the test of time.

We are seeking a Commercial Roofing Service Manager for our Nashville, TN shop. Operate/manage the service department. Ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

Job Functions

• Plan, organize, and establish objectives and goals for duties assigned
• Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
• Review estimates, inspections, letters, scopes, proposals and invoices for service work
• Monitor and teach subordinates
• Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approval
• Review employees according to established Tecta policies
• Maintain open lines of communication with the customers, management and employees
• Liaison with all other departments as needed
• Determine/establish training of any kind that best fits the needs of the employees and the business model
• Handle all day-to-day service department business including review of daily timecards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
• Develop and execute a departmental sales plan
• Ensure that customer service needs are being exceeded
• Assist in collection of past due accounts receivable for service-related work
• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
• Issue proposals and/or estimates for service-related work
• Manage service-related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
• Report monthly financials to the President
• Review performance of existing service personnel (field and office) on a regular basis
• Ensure that field personnel are fully trained in order to perform their job at a high-level Schedule safety/ material/ procedure trainings as needed
• Review the daily service schedule
• Answer phones and e-mails as needed
• Meet with customers as needed
• Maintain the highest level of morale possible by example
• Perform other tasks or duties as assigned

Knowledge, Skills & Experience (Essential)

• Knowledge of and/or experience with all types of roofing
• Must be able to sell, estimate and develop new business
• Able to read blueprints and understand specifications
• Strong computer skills
• Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
• Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
• Solid verbal, written, interpersonal and listening skills
• Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
• Respond to calls within 24 hours

Knowledge, Skills & Experience (Desirable)

• 3+ years’ experience in roofing, construction, or related field
• Proficient in Microsoft applications including SharePoint and CRM
• Roofing industry knowledge or experience
• Knowledge of business and management principles

Key Competencies

• Superb communication skills
• Sound problem assessment and problem-solving skills
• Sound judgment and ability to make decisions
• Well organized; Adept at planning work and managing time
• Extreme attention to detail and high level of accuracy
• Strong Initiative
• Superior Integrity
• Adaptability
• Willingness to learn
• Teamwork and collaboration

Empire Roofing, a Tecta America Company, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.