SERVICE MANAGER (Richmond, VA)

The Breeden Company; Virginia; On-site; USD 65,000 - 80,000; Full time

Job summary

The Breeden Company is seeking a Maintenance Supervisor to oversee on-site maintenance operations for our multifamily communities in Virginia. You will lead the service team, maintain safety and appearance standards, and ensure operations stay within budgeted goals.

Responsibilities include recruiting and training staff, coordinating make-ready schedules with the property manager, managing inventories, and upholding all safety policies and company values.

Qualifications

• Three years minimum experience as a Maintenance Supervisor in a multifamily setting.
• HVAC and EPA certification required.
• Strong budgeting and performance management knowledge.
• Excellent planning and leadership abilities.
• Ability to estimate maintenance timelines and costs.
• Comfort with evenings, weekends, and holidays if needed.

Responsibilities

• Recruit, hire and train qualified applicants for the team.
• Maintain a professional and positive attitude towards residents and all team members at all times.
• Comply with operating and safety policies and procedures.
• Adhere to laws pertaining to the operations of the community and fair housing.
• Respond within 48 hours to service requests.
• Follow up on service requests to ensure high-quality service.
• Maintain the physical condition of the community.
• Maintain an ongoing preventive maintenance plan for the site.
• Coordinate maintenance schedules with the property manager for make-ready processes.
• Manage and inspect make-ready inventory for move-in quality.
• Possess inventory control to support the property's annual budget.
• Identify training and motivation needs for staff.
• Maintain good communication and listening skills.
• Uphold company policies, goals, and values.

Skills

Maintenance supervision

Leadership

Budgeting

Planning

Vendor coordination

Communication

HVAC certification

EPA certification

Education

High school diploma

Vocational/technical training

Job description

In this role, you are responsiblefor the total on-site maintenance operations of the community and for leading the efforts of the service team. This includes ensuring that the physical aspects of the community meet the company’s established standards for safety, appearance, and operation within the budgeted financial goals.

PRIMARY DUTIES

include but are not limited to:

• Recruit, hire and train qualified applicants for the team.
• Maintain a professional and positive attitude towards residents and all team members at all times.
• Comply with the company’s operating and safety policies and procedures.
• Adhere to federal, state, and local laws pertaining to the operations of the community and fair housing.
• Respond within 48 hours to all service requests.
• Follow up on all service requests to ensure the highest quality of customer service.
• Maintain the highest standards of the physical condition of the community.
• Maintains an ongoing preventive maintenance plan for the site.
• Coordinates with the property manager the maintenance schedule for contractors for the make-ready process.
• Manage and inspect all make-ready inventory for move-in quality and company standards.
• Possess inventory control to assist in the achievement of the property’s annual budget.
• Identify the needs for training and motivation for all staff members.
• Maintain good communication and listening skills.
• Uphold all company policies, goals, and values.
• Be committed to the success of the team and each team member.

KNOWLEDGE, SKILLS, & ABILITIES

• Preferred: Three (3) years minimum experience as a Maintenance Supervisor in a multifamily apartment setting or equivalent industry.
• High school diploma: a degree from a vocational school will be a plus.
• Strong technical knowledge of all building systems (electrical, heating etc.).
• Knowledge of health and safety practices and regulations.
• Understanding of budgeting and performance management.
• Excellent planning and leadership abilities.
• Experience in estimating maintenance and repair timelines and costs for work that needs to be completed.
• HVAC and EPA certification required.
• Ability to work evenings, weekends, and holidays if needed.

This job description should not be interpreted to be a complete list of all the duties, qualifications and responsibilities performed by the jobholder. To maintain organizational flexibility, management has the discretion to add, drop or change at any time the duties, responsibilities, and expectations of this job.AT WILL: Nothing in thisjob descriptioncreates or is intended to create an employment agreement, express or implied. Nothing contained in this, or any other document provided to the employee is intended to be, nor should it be, construed as a contract for employment or for any benefit will be continued for any period of time.In addition, no company representative is authorized to modify this policy for any employee or to enter into any agreement, oral or written, that changes the at-will relationship.

The Breeden Company is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.