Service Manager (Relocation Assistance)

Jobot; Chicopee (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Team-first culture

Competitive pay

Growth opportunities

Employee recognition

Job summary

Jobot is seeking an Operations Manager for Commercial Door & Dock Services in Massachusetts. You will lead the service team, dispatch daily work, and escalate matters as needed to keep field operations running smoothly.

This hands-on leader will coach technicians, monitor KPIs, coordinate with parts and installation teams, and uphold safety standards in a fast-paced environment.

Qualifications

• Experience leading service teams in dock/door or related trades.
• Strong leadership and communication capabilities.
• Valid driver's license with clean driving record.

Responsibilities

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don't go as planned - because they won't always.

Skills

Leadership

Communication

Driver's license

Job description

Operations Manager - Commercial Door & Dock Services / Be the heartbeat of the service department

Salary: $85,000 - $110,000 per year

A Day in This Role

You start by reviewing the dispatch board and making sure today's jobs are matched to the right techs. Mid-morning, a tech calls in from the field with a tricky gate repair - you talk them through it and decide whether it needs a second set of hands. A customer escalation lands on your desk before lunch; you handle it personally and it's resolved by early afternoon. You spend the rest of the day reviewing labor hours and KPIs, coordinating with the parts team on a delayed order, and wrapping up with a quick training session for a newer technician.

The Role

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don't go as planned - because they won't always.

What You Bring — Must-Haves

• Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Excellent leadership and communication skills - you know how to motivate people and hold them accountable.
• Valid driver's license with a clean driving record.

What You Bring — Nice-to-Haves

• NetSuite or similar ERP/FSM system experience.
• Formal safety training or OSHA certification.
• Prior experience coordinating cross-functionally with sales and installation teams.

Career Path

Strong Service Managers are frequently the first internal look when a Branch Manager opening comes up - this role is a proven stepping stone toward full P&L ownership as the company continues to grow.

Why join us?

• A team-first culture where your voice matters, with leadership that trusts you to run your department.
• Competitive pay and benefits, with real opportunities for growth as the company expands.
• A workplace that values hard work, humor, and mutual respect - no two days are the same.
• You'll be the go-to problem-solver, not just a scheduler - real ownership over how your department runs.
• Direct visibility with leadership - your input on process and team decisions actually gets heard.