Service Manager - Phoenix, AZ

Goodyear; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Goodyear Commercial Tire & Service Centers is seeking a Service Manager to lead the service department at our center, drive sales, efficiency, and customer satisfaction. You will assist the Center Manager with staffing, training, and supervising technicians, and ensure accurate service estimates and safe operations.

Join a market-leading team that provides trusted tires and services to fleets, with real opportunities for growth through leadership and hands-on management of daily operations and

Qualifications

• Minimum 2 years of management experience in a service/retail setting.
• Prior commercial tire experience required.
• Willing to work nights and weekends.
• Valid driver's license and DOT readiness.
• Ability to lead and train a team to meet service goals.

Responsibilities

• Assist Center Manager in achieving sales, units, and profited budgeted objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and other paperwork efficiently.
• Responsible for billing accuracy and inventory control.
• Provide Service Excellence to meet location goals and customer needs.
• Assist with hiring, training, and management of associates.
• Communicate work assignments and staffing needs to the team.
• Maintain a safe, accident-free work environment.

Skills

Leadership

Communication

Team leadership

Customer service

Education

High School or GED

Job description

Let's Connect APPLY TODAY To Schedule Your On Site Interview!Text "Goodyear" to 66866 to connect with a recruiter!We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.General Description:As a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction.Learn about our culture! Click Here to Hear from our Associates!Responsibilities will include but not be limited to:Assist Center Manager in achieving sales, units, and profited budgeted objectives.Ensure proper service estimates are delivered to the customer.Quote tire prices accurately, including trade-ins.Complete work orders, PM checklists, and other paperwork effectively and efficiently.Responsible for efficiently processing billingControl and protect the assets of the company by maintaining awareness of inventory levels.Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.Assist the Center Manager with hiring, training, and managing associates.Train new and existing associates.Communicate specific work assignments and responsibilities to associates.Assist the Center Manager in ensuring proper staffing levels with qualified personnel.Assist associates in technical areas as needed.Facilitate effective communication throughout the center by working closely with the Center Manager.Operate the Service Department as an accident free/safe workplace.Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squattingBasic Requirements:Minimum 2 years management experiencePrior commercial tire experienceMust be willing to work scheduled shifts including nights and weekends.Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.Be at least 21 years of age.No relocation is being offered for this positionCandidates must be legally authorized to work in the U.S. without company sponsorship now or in the futurePreferred Qualifications:High School or GEDRelevant commercial tire service and/or management experience.Candidate Criteria:Strong oral and written communication ability.Commitment to follow all safety procedures and work in a safe manner.Must be able to work in a results-oriented, fast-paced environment as part of a team.Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.Application ProcessWithin 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.If you pass, you'll receive an invitation to schedule a phone or in-person interview.Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofworkService Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales ManagerCustomer Service, Upselling, Solutions, Parts Specialist, Customer Focused, Sales, Revenue, Sales Goals, Customer Advisor, Sales Advisor, Manager, Team Lead, Service Advisor, Service Manager, Automotive Advisor, General Service Technician, Master Automotive Technician, Automotive Mechanic, Automotive Mechanic Technician, Automotive Repair Technician, Automotive Specialist, Automotive Diagnostic Technician