Service Advisor - Philpott Ford

Sonic Automotive; Nederland (TX); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

401(k) with Match

Paid Time Off

Sundays Off

Closed on Holidays

Employee Pricing

Gym Membership

Travel Deals

Career Growth

Job summary

Philpott Ford in Nederland, TX, a Sonic Automotive dealership, seeks a Service Advisor to deliver outstanding customer service and coordinate diagnostics and repairs.

You will be the liaison between customers and technicians, manage scheduling, communicate estimates, and ensure timely service while maintaining detailed records.

Qualifications

• 1+ year of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• Authorized to work in the USA and pass pre-employment checks.

Responsibilities

• Greet customers professionally and document vehicle issues.
• Explain services and obtain customer approvals.
• Schedule appointments and manage service bays.
• Coordinate with technicians for timely repairs.
• Update customers on vehicle status and timelines.
• Prepare invoices with service breakdowns and process payments.
• Maintain detailed service records and follow up for satisfaction.

Skills

Customer service

Communication

Automotive knowledge

Multitasking

Time management

Driving record clean

Tools

CDK

Ford experience

Job description

• Compensation: USD 60,000 - USD 120,000 - yearly

Company Description

Philpott Ford, a Sonic Automotive dealership,isn’t just your Ford dealership in Nederland; we’ve been a trusted staple in Southeast Texas since 1950.

We combine the reach and resources of a national automotive leader with the integrity, care, and neighborhood commitment of a hometown dealership.

With honors like the Ford Presidents Award, Readers’ Choice Awards, and the BBB Torch Award for Marketplace Trust, we strive every day to be the dealership you want to do business with for life.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

• Performance-based earnings range: $75,000 to $120,000+ / year

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

• Experience using and working with CDK
• Ford experience

Additional Information

• Performance-based earnings range: $75,000 to $120,000+ / year
  • Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines