Service Manager - Orlando, FL

Convergint; Town of Florida (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K Matching

Tuition reimbursement

Cell phone reimbursement

Paid parental leave

Vehicle reimbursement

Employee assistance program

Holidays & PTO

Fun day off

CSR Day

Job summary

Convergint is seeking a full-time Service Manager to lead our service business and operations, driving revenue growth and customer satisfaction across our client base.

You will oversee a large team of professionals, guide service sales strategies, and ensure effective delivery of world-class service while maintaining our values and commitment to equal opportunity.

Qualifications

• Excellent leadership and management skills selling and delivering service contracts and T&M service.
• Broad knowledge of security hardware, alarm and video surveillance.
• Strong MS Office proficiency (Word, Excel, PowerPoint, Access).
• Strong financial analytical skills including cost control.

Responsibilities

• Overall management and leadership of the service business and operations activities.
• Develops and implements service sales strategies to grow revenue and margins.
• Coaches and trains the service sales force to improve selling skills.
• Implements operations strategies to improve service delivery and value for customers.

Skills

Leadership

Service sales

MS Office

Financial analysis

Cost control

Security systems knowledge

Education

College degree, trade school or equivalent experience

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Overall management and leadership of the CTC’s service business and operations activities.
• Responsibilities may include service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals and maximize service delivery to achieve customer satisfaction goals.
• Coaches, councils and trains the service sales force to improve individual service selling skills.
• Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost-effective manner.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Excellent leadership and management skills selling and delivery of service contracts and Time and Material (T&M) service; actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department.
• Broad based professional knowledge of security hardware, alarm and video surveillance systems, electronic security issues and safeguards.
• Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
• Excellent financial analytical skills including cost control.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: College degree, trade school or equivalent experience

Minimum Experience: 7-10 years relevant field service or equivalent

• Supervisory Experience: Proven track record in leading large teams, with direct management of at least 40 personnel
• Financial Responsibility: Demonstrated experience managing a P&L of $15 million or more

Preferred Experience

• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Convergint is an Equal Opportunity Employer.

Compensation Range: $120,000-150,000 base salary plus incentive plan

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.