Service Manager - Orlando, FL

Convergint Technologies, LLC; Florida; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision

401K matching

Tuition reimbursement

Company vehicle

Parental leave

Job summary

Convergint Technologies, LLC is seeking a full-time Service Manager to lead our service business and operations. You will drive service delivery, mentor a large team, and shape service sales initiatives to grow revenue and margins while maintaining customer satisfaction.

The role requires extensive leadership experience, knowledge of security systems, and strong MS Office proficiency. A competitive salary and comprehensive benefits are included.

Qualifications

• College degree or trade school or equivalent experience.
• 7-10 years of field service or related experience.
• Proven P&L responsibility of $15 million or more.

Responsibilities

• Lead the overall service business and operations for the CTC unit.
• Drive service sales strategies to achieve revenue and margin goals.
• Coach and train the service sales team to improve skills.
• Develop and implement operations strategies to improve delivery and value.

Skills

Leadership

Service contract sales

Microsoft Office

Cost control

Education

College degree or trade school

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Overall management and leadership of the CTC's service business and operations activities.
• Responsibilities may include service sales and effective implementation of service sales strategies to achieve revenue growth and margin goals and maximize service delivery to achieve customer satisfaction goals.
• Coaches, councils and trains the service sales force to improve individual service selling skills.
• Develops and implements Operations strategies that improve service delivery and provide additional value to customers in a cost-effective manner.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Excellent leadership and management skills selling and delivery of service contracts and Time and Material (T&M) service; actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department.
• Broad based professional knowledge of security hardware, alarm and video surveillance systems, electronic security issues and safeguards.
• Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
• Excellent financial analytical skills including cost control.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: College degree, trade school or equivalent experience

Minimum Experience: 7-10 years relevant field service or equivalent

• Supervisory Experience: Proven track record in leading large teams, with direct management of at least 40 personnel
• Financial Responsibility: Demonstrated experience managing a P&L of $15 million or more

Preferred Experience

• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Compensation Range: $120,000-150,000 base salary plus incentive plan

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Qualifications

Licenses & Certifications

Drive Not CDL (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.