Service Manager – Murfreesboro, TN

Municipal Equipment Inc.; Murfreesboro (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid vacations

Insurance

Company-provided uniforms

Supportive and flexible work environment

Job summary

A municipal equipment service provider in Murfreesboro, TN is seeking an experienced Service Manager to oversee daily operations. The ideal candidate will lead a team of technicians, ensure quality standards, and deliver excellent customer service. Responsibilities include dispatching, diagnosing repairs, and tracking work orders. Candidates should have service management experience, strong communication skills, and proficiency in Windows-based systems.

Qualifications

• Experience in service management or a lead technician role within relevant industries.
• Strong skills in dispatching, scheduling, and workflow management.
• Proficient with Windows-based computer systems; experience with work order software a plus.
• Must have own tools, a valid driver’s license, and a clean driving record.
• Excellent communication and organizational skills.

Responsibilities

• Dispatch technicians and balance daily workload to meet customer needs.
• Assist in the shop to ensure work is completed efficiently.
• Perform initial diagnosis of repairs for parts ordering.
• Train and mentor new technicians on safety and quality.
• Track work orders and maintain detailed records.
• Track work orders and input data into the service system; maintain thorough records.

Skills

Leadership

Organizational skills

Technical skills

Dispatching

Communication

Work order software

Customer communication

Leadership

Tools

Windows-based computer systems

Work order software

Job description

• Title: Service Manager – Murfreesboro, TN

Location: Murfreesboro, TN
Department: Service
Employment Type: Full-Time (40+ hours per week)
Start Date: ASAP

Municipal Equipment, Inc. (MEI) is seeking an experienced Service Manager to lead daily service operations at our Murfreesboro, Tennessee facility. This role is ideal for someone with strong leadership, organizational, and technical skills who thrives in a hands‑on environment. You’ll oversee shop operations, coordinate technicians, ensure quality standards, and deliver exceptional customer service while fostering continuous improvement.

Key Responsibilities

Dispatch technicians and balance daily workload to meet customer needs and timelines.

Assist in the shop alongside technicians as needed to ensure work is completed efficiently and accurately.

Perform initial diagnosis of repairs for parts ordering and prioritization of work.

Train and mentor new technicians, promoting safety and quality workmanship.

Work closely with other location Service Managers to share best practices and drive continuous improvement.

Work Orders, Quality & Systems

Track work orders, input data into the company’s service system, and maintain detailed records.

Coordinate with the Parts Department on job preparation and inventory needs.

Check final quality of completed jobs to ensure all repairs meet MEI’s standards.

Maintain a clean, organized, and safe work environment at all times.

Utilize Windows-based computer systems for tracking, reporting, and communication.

Customer Service & Communication

Assist customers by phone with job updates, scheduling, and service recommendations.

Partner with internal teams—including Parts, Sales, and Administration—to ensure smooth communication and customer satisfaction.

Provide leadership with updates on progress, service trends, and process improvements.

Qualifications

Experience in service management or a lead technician role within the heavy equipment, municipal, or fleet industry.

Strong skills in dispatching, scheduling, and workflow management.

Proven ability to diagnose mechanical issues and assist technicians when needed.

Proficient with Windows-based computer systems; experience with work order software a plus.

Must have own tools, a valid driver’s license, and a clean driving record.

Must be able to pass a pre-employment drug screening.

CDL is a plus.

Excellent communication and organizational skills.

Pay based on experience.

Paid vacations and insurance.

Company-provided uniforms.

Supportive and flexible work environment.

About Municipal Equipment, Inc.

Founded in 1971, Municipal Equipment, Inc. (MEI) has built a reputation as one of the most trusted names in municipal and contractor equipment sales and service. We represent leading manufacturers and support customers through multiple regional facilities, a dedicated service department, and an experienced team committed to excellence.