Service Manager: Lead Dispatch & Tech Teams

Municipal Equipment Inc.; Murfreesboro (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid vacations

Insurance

Company-provided uniforms

Supportive and flexible work environment

Job summary

A municipal equipment service provider in Murfreesboro, TN is seeking an experienced Service Manager to oversee daily operations. The ideal candidate will lead a team of technicians, ensure quality standards, and deliver excellent customer service. Responsibilities include dispatching, diagnosing repairs, and tracking work orders. Candidates should have service management experience, strong communication skills, and proficiency in Windows-based systems.

Qualifications

• Experience in service management or a lead technician role within relevant industries.
• Strong skills in dispatching, scheduling, and workflow management.
• Proficient with Windows-based computer systems; experience with work order software a plus.
• Must have own tools, a valid driver’s license, and a clean driving record.
• Excellent communication and organizational skills.

Responsibilities

• Dispatch technicians and balance daily workload to meet customer needs.
• Assist in the shop to ensure work is completed efficiently.
• Perform initial diagnosis of repairs for parts ordering.
• Train and mentor new technicians on safety and quality.
• Track work orders and maintain detailed records.

Skills

Leadership

Organizational skills

Technical skills

Dispatching

Communication

Tools

Windows-based computer systems

Work order software

Job description

A municipal equipment service provider in Murfreesboro, TN is seeking an experienced Service Manager to oversee daily operations. The ideal candidate will lead a team of technicians, ensure quality standards, and deliver excellent customer service. Responsibilities include dispatching, diagnosing repairs, and tracking work orders. Candidates should have service management experience, strong communication skills, and proficiency in Windows-based systems.