Service Manager / Maintenance Supervisor

ZipRecruiter; Falls Church (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a dynamic Service Manager to lead maintenance operations at a vibrant community. This role involves overseeing maintenance requests, managing staff schedules, and ensuring the property is maintained to the highest standards. The ideal candidate will have experience in apartment maintenance, strong leadership skills, and a commitment to customer satisfaction. Join a dedicated team that values exceptional service and offers opportunities for career development, generous benefits, and a positive work environment. Make a meaningful impact in a community-focused organization.

Benefits

Comprehensive Health & Wellness Benefits

401(k) Retirement Savings

Generous Time Off

Career Development Opportunities

Training and Education Assistance

Referral Bonuses

Industry Associations & Networking Opportunities

Make a Difference program

Qualifications

• Minimum of 18 months experience in apartment maintenance.
• Must be available for after-hours emergency maintenance calls.

Responsibilities

• Oversee maintenance operations and ensure satisfaction at the property.
• Manage inventory, purchasing, and budget control for maintenance materials.

Skills

Bilingual (English/Spanish)

Basic computer skills

Maintenance management

Education

CFC Type II or Universal Certification

Valid driver’s license

Job description

Job Description

About Us:

Grady Management, Inc. has been a trusted leader in property management since 1965, proudly serving Maryland and Virginia with a diverse portfolio of communities. Guided by our motto—Exceptional People, Exceptional Communities—we are dedicated to delivering outstanding customer service. Our success is driven by a passionate team committed to fostering vibrant communities that residents are proud to call home.

Job Summary:

We are seeking an experienced and dynamic Service Manager to join our team at Tysons View Apartments in Falls Church, VA. The ideal candidate will be responsible for overseeing all aspects of maintenance operations. This includes leading the maintenance department, ensuring satisfaction, coordinating team schedules, and maintaining the physical condition of the property to the highest standards.

This position is currently eligible for quarterly nondiscretionary bonuses up to 10% of their salary, annually.

Your Responsibilities:

• Prioritizes and assigns maintenance requests, coordinating staff schedules.
• Manages inventory, purchasing, and budget control for maintenance materials.
• Maintains accurate maintenance records, logs, and preventative maintenance schedules.
• Conducts daily inspections, performs proactive repairs, and responds to maintenance requests.
• Oversees move-ins, move-outs, and contract maintenance services.
• Complete other duties as assigned or requested.

What you offer:

• Bilingual (English/Spanish) is a plus.
• Valid driver’s license and reliable transportation required for daily onsite use.
• Minimum of 18 months experience in apartment maintenance.
• CFC Type II or Universal Certification and heat pump experience.
• Must be available for after-hours emergency maintenance calls, including nights and weekends.
• Basic computer skills required.

What we offer you:

• Comprehensive Health & Wellness Benefits – Enjoy high-quality health, vision, and dental coverage, plus company-paid Life Insurance and Long-Term (LTD).
• 401(k) Retirement Savings – Secure your financial future with our 401(k) plan, which includes a competitive company match.
• Generous Time Off – Enjoy a combination of vacation, sick leave, and paid holidays to relax, recharge, and take care of what matters most.
• Career Development Opportunities – Grow with us through internal career opportunities and pathways for advancement.
• Training and Education Assistance - We are committed to your growth and development, offering educational support, including internal training programs and financial assistance through our Educational Assistance Policy.
• Referral Bonuses – Earn bonuses for referring great employees to our team.
• Industry Associations & Networking Opportunities – As a Grady Management team member, you’ll have access to an extensive network of industry associations and affiliations, such as MMHA, AOBA, PMA, IREM, and NVAA.
• Make a Difference – Give back through our Grady Gives Back program, supporting initiatives that positively impact the communities we serve.

Next steps:

Are you ready to make a difference and grow with a company that values its people and communities? Interested candidates are invited to submit their resume outlining their relevant experiences above. Grady Management, Inc. is an equal opportunity employer, and is proud of our commitment to creating an inclusive, equitable environment for all employees.