Service Manager, Low Voltage & Cabling (ESOP)

Electra Link Inc; Austin (TX); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance with Buy-U

Short-Term and Long-Term Disability

Supplemental Ancillary Benefits

Paid Time Off

401(k) and Roth Retirement Plan

Employee Stock Ownership Plan (ESOP)

Career Development & Advancement

Cell Phone Stipend

Job summary

Electra Link Inc. seeks a Service Manager to lead our low-voltage and structured cabling service operations. This hands-on leadership role drives service delivery, revenue growth, profitability, safety, and ongoing customer satisfaction.

You will work with customers, technicians, project teams, Sales, Estimating, Safety, and leadership to ensure safe, efficient, and profitable service that meets Electra Link's quality standards.

Qualifications

• 5+ years of experience in commercial low-voltage, structured cabling, telecommunications, technology integration, AV, security, field service, or related operations.
• 3+ years of supervisory or management experience leading field technicians or service personnel.
• Experience scheduling, dispatching, and coordinating multiple field technicians and customer service requests.
• Experience managing customer relationships, service delivery, and customer escalations.
• Experience monitoring labor productivity, utilization, job costs, revenue, profitability, or other operational performance measures.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
• Valid driver's license and ability to travel to customer and project locations as required.

Responsibilities

• Lead the day-to-day operations of the Service Department.
• Manage technician scheduling, dispatching, workload distribution, and manpower planning.
• Prioritize service requests based on urgency, customer requirements, contractual obligations, and available resources.
• Monitor open service calls and work orders to ensure timely response, completion, documentation, and closeout.
• Coordinate technician assignments based on skill level, customer requirements, location, and workload.
• Monitor technician productivity, utilization, billable hours, overtime, and non-billable time.
• Evaluate staffing and technician capacity against current and projected service demand.
• Coordinate with other departments and locations when additional manpower or technical resources are required.
• Ensure service tickets, labor hours, material usage, testing documentation, and work-order records are accurate and complete.
• Identify and implement process improvements that increase department efficiency and customer responsiveness.

Skills

Operational leadership

Field service operations

Scheduling & dispatch

Customer relationship management

Budgeting & financial acumen

Tools

MS Office suite (Outlook, Excel)

ERP systems

CRM software

Work order systems

Job description

Electra Link Inc. seeks a Service Manager to lead our low-voltage and structured cabling service operations. This hands-on leadership role drives service delivery, revenue growth, profitability, safety, and ongoing customer satisfaction.

You will work with customers, technicians, project teams, Sales, Estimating, Safety, and leadership to ensure safe, efficient, and profitable service that meets Electra Link's quality standards.