Service Manager - Longacre

Equity Residential; New York (NY); On-site; USD 76,198 - 93,130; Full time

Benefits offered by this job

ESPP 15% discount

Overtime opportunities

Annual bonus up to 10%

Job summary

Equity Residential is seeking a Maintenance Manager in New York to lead a on-site maintenance team and deliver top-tier resident experiences. You will blend hands-on trades with leadership, planning, and a continuous focus on quality, safety and compliance.

The role combines on-site supervision with proactive problem solving and opportunities for career growth, in a dynamic New York community environment.

Qualifications

• High School Diploma or equivalent.
• Strong hands-on maintenance experience across plumbing, electrical, appliances, HVAC, interior repairs and painting.
• Experience leading, coaching or supervising maintenance staff.
• Knowledge of apartment housing laws and safe working practices.
• Valid driver's license and reliable transportation.
• English communication skills.
• Flexibility to work any shift, including weekends and on-call duties.
• Physical ability to lift up to 50 lbs and perform demanding tasks.
• Own smartphone and compliant with security requirements.

Responsibilities

• Lead, coach and develop a team of maintenance professionals.
• Ensure maintenance requests are completed promptly and to Equity Residential standards.
• Provide hands-on maintenance support across electrical, plumbing, HVAC, appliances, painting and repairs.
• Oversee preparation of market-ready apartments and maintain common areas and grounds.

Skills

Maintenance experience

Plumbing

Electrical

HVAC

Appliances

Interior repairs

Painting

Leadership

Education

High School Diploma

Tools

Maintenance software

Maintenance scheduling systems

Job description

If you're looking to take the next step in your maintenance career - leading a team, solving complex problems, and making sure everything runs seamlessly for our residents in New York - then our Maintenance Manager role is the perfect fit.

At Equity Residential, we create thriving communities where residents feel at home. As our Maintenance Manager, you'll be the senior maintenance leader on site, guiding a high-performing team while keeping the community in exceptional condition. You'll combine hands-on technical work with leadership, planning, and a constant focus on delivering an outstanding resident experience, all while championing Inclusion, Sustainability and Total Wellbeing.

As a Maintenance Manager, you'll play a vital role in ensuring residents enjoy a well-maintained and welcoming home:

• Leading, coaching and developing a team of maintenance professionals
• Ensuring maintenance requests are completed promptly, professionally and to Equity Residential standards
• Supporting and stepping in on hands-on maintenance when needed - electrical, plumbing, HVAC, appliances, painting, repairs and more
• Overseeing preparation of market-ready apartments and maintaining common areas and groundsmanual\u2020"> homes undly but check again: I mis‑ typed? Actually each line. Sorry.

In Return, You'll Be Getting

• Competitive pay based on experience, plus overtime opportunities and performance incentives
• The opportunity to share in our joint success through the Employee Share Purchase Plan (ESPP) at a 15% discount
• $76,198 - $93,130/annual salary
• *The salary is the annualized amount of the hourly rate. Additionally, the position is eligible for overtime, and an annual performance bonus up to 10% of the annualized salary

Wellbeing That Works For You

• Physical: Medical, dental, and vision care
• Social: Paid holidays, vacation time, paid sick leave, and new parent benefits
• Financial: Competitive pay, 401(k) retirement savings, and rent discounts
• Community: Paid hours to give back through service
• Career: Opportunities to grow your career through skill-building classes, leadership classes and regular reviews for promotion.

• Location: Experience the energy and buzz of New York and keep things running smoothly in the Big Apple

What You'll Need To Thrive

• High School Diploma or equivalent
• Strong hands-on maintenance experience across plumbing, electrical, appliances, HVAC, interior repairs and painting
• Experience leading, coaching or supervising maintenance staff (or clear leadership potential)
• Knowledge of federal and state apartment housing laws and safe working practices
• Valid driver's licence, good driving record, auto insurance and reliable transportation
• Confident use of smartphones and maintenance software, with strong written and verbal communication skills in English
• Flexibility to work any assigned shift, including weekends, and availability for emergency on-call duties
• Physical capability to lift up to 50 lbs, work at heights, kneel, crouch, shovel, and perform a wide range of physical tasks
• Own smartphone for certain job duties, compliant with company security requirements

How We Deliver a Winning Performance

• Lead with curiosity, challenge assumptions and share knowledge
• Set the standard by modelling professionalism and positive communication
• Take smart risks, collaborate openly and celebrate team success
• Solve problems with a proactive mindset and do what's right - especially when it's hard
• Stay adaptable, organised and accountable while supporting your team to deliver excellent results

Bonus Qualifications

• Trade school certifications
• EPA Section 608 Type I, II or Universal certification
• Experience in residential or commercial property management, hospitality or retail
• Familiarity with maintenance scheduling systems, logs or operational reporting tools

If you're driven by quality, enjoy leading from the front and want to make a meaningful impact every day, you'll thrive as part of our New York community team.