Service Manager (Levels I, II, III)

Mobile-Air-; SOUTH PLAINFIELD (NJ); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Life Insurance

401k with company match

Paid time off

Job summary

Mobile Air & Power Rentals is seeking a Service Manager (Levels I-III) in South Plainfield, NJ to oversee branch operations and a technician team, ensuring high-quality service and customer satisfaction. The role emphasizes collaboration with sales and strong leadership to optimize operations.

The position offers full-time hours, potential overtime, and a compensation package with bonuses; mobile HVAC equipment installations, safety compliance, and staff development are key focus areas.

Qualifications

• 2-5 years of experience in the HVAC rental industry, preferably in management.
• 1-3 years of supervisory experience.
• Associate’s degree, 2-year HVAC certificate, or Universal Refrigeration Certificate.
• Proficiency in Microsoft Office and experience with MRP or rental software.
• Strong organizational skills and independent work capability.
• Valid driver’s license and meets DOT and MVR requirements.
• Customer service oriented with a mechanical aptitude and eagerness to learn.

Responsibilities

• Ensure timely and high-quality service for customer orders.
• Oversee equipment installation, including gas connections and ductwork.
• Adhere to safety protocols and use appropriate safety gear.
• Conduct equipment start-ups, repairs, and maintenance of HVAC systems.
• Manage logistics for equipment pick-up, reconditioning, and storage.
• Lead the service team, foster a positive work environment, and conduct performance evaluations.
• Implement and monitor service processes to improve customer experiences.
• Ensure safety practices and inventory management align with company standards.
• Train Technicians on maintenance and installation of equipment.
• Collect and respond to customer feedback to achieve operational goals.

Skills

Leadership

Communication

Customer service

Training

Education

Associate’s degree

2-year HVAC certificate

Universal Refrigeration Certificate

Tools

Microsoft Office

MRP software

Rental software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager (Levels I, II, III)

Full Time South Plainfield, NJ, US

9 days ago Requisition ID: 1958

Salary Range: $26.00 To $45.00 Hourly

At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events.

We are immediately hiring Service Managers to join our dynamic team, all levels available.

Why Mobile Air? Here are some of the perks & rewards:

• Full-time positions with overtime and weekend opportunities
• Competitive hourly pay with quarterly bonus opportunities
• Health, Vision, and Dental Insurance
• Life Insurance
• 401k with company match
• Paid time off (vacation, sick days, holidays)
• Career development and advancement potential
• Employee discount programs

Position Summary:

• The Service Manager at Mobile Air is responsible for managing branch operations and supervising a team of 1-12 Service Technicians to enhance customer satisfaction and operational efficiency. This role emphasizes effective communication and collaboration with sales personnel to meet client needs.

Key Responsibilities:

• Ensure timely and high-quality service for customer orders.
• Oversee equipment installation, including gas connections and ductwork.
• Adhere to safety protocols and use appropriate safety gear.
• Conduct equipment start-ups, repairs, and maintenance of HVAC systems.
• Manage logistics for equipment pick-up, reconditioning, and storage.
• Leadership of the service team, fostering a positive work environment, and conducting performance evaluations.
• Implement and monitor service processes to improve customer experiences.
• Ensure safety practices and inventory management align with company standards.
• Train Technicians on maintenance and installation of equipment.
• Collect and respond to customer feedback to achieve operational goals.
• Perform additional duties as assigned.

Qualifications:

• 2-5 years of experience in the HVAC rental industry, preferably in management.
• Preferred qualifications: Associate’s degree, 2-year HVAC certificate, or Universal Refrigeration Certificate.
• 1-3 years of supervisory experience.
• Proficiency in Microsoft Office and experience with MRP or rental software.
• Strong organizational skills and independent work capability.
• Detail-oriented with excellent communication abilities.
• Ability to lift/move up to 50 lbs. safely.
• Valid driver’s license and meets DOT and MVR requirements.
• Customer service oriented with a mechanical aptitude and eagerness to learn.

Work Schedule:

• This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.

Join our team and contribute to the excellence of our HVAC operations while advancing your career in a dynamic environment!