Service Manager: Lead Coffee, Water & Vending Tech Team

Aramark; Florida; On-site; USD 85,000 - 110,000; Full time

Job summary

Aramark is hiring a Service Manager in the United States to lead a team of service technicians and oversee coffee, water filtration, micro market, and vending equipment. The role focuses on delivering top-notch service, equipment readiness, and exceptional client experiences in a growing market.

You will manage scheduling, work orders, inventory, maintenance, and overall service performance while fostering a safe, service-driven culture and proactive client support.

Qualifications

• 5+ years of service, maintenance, or related operations.
• 5+ years of management experience leading frontline or technical teams.
• Strong organizational and professional communication skills.
• High School Diploma or GED required; Associate or Bachelor’s degree preferred.
• Valid driver’s license required.

Responsibilities

• Lead, coach, hire, onboard, and develop a team of service technicians; maintain personnel records.
• Assign and oversee daily technician workloads including maintenance, water filtration cycles, service tickets, and deployment.
• Ensure accurate service calls through Salesforce and coordinate with dispatch to optimize workflow.
• Drive improvements in key service metrics like repeat calls, response times, and time-to-completion.
• Oversee equipment and parts inventory and forecast future needs to support growth.

Skills

Team leadership

Operations management

Customer service

Salesforce familiarity

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Salesforce

Job description

Aramark is hiring a Service Manager in the United States to lead a team of service technicians and oversee coffee, water filtration, micro market, and vending equipment. The role focuses on delivering top-notch service, equipment readiness, and exceptional client experiences in a growing market.

You will manage scheduling, work orders, inventory, maintenance, and overall service performance while fostering a safe, service-driven culture and proactive client support.