Service Manager - Ithaca, NY

Goodyear; City of Ithaca (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

401(k)

Life Insurance

Disability

Tuition Assistance

Paid Vacations

Tire Discounts

Job summary

Goodyear in Ithaca, NY is seeking a Service Manager to lead the service department in our auto service center, scheduling technicians, managing appointments, and ensuring quality work on time for guests.

You will drive sales, build guest relationships, and train staff while maintaining a clean, safe environment and facilitating strong teamwork across the service team.

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver license.
• Must be at least 18 years old.
• Legally authorized to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Manage the service department by scheduling technicians, service appointments, and organizing workflow to deliver quality work on time to guests.
• Drive sales through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction as liaison between technicians and guests.
• Contribute to training and development of service department associates.

Skills

Leadership

Sales

Guest service

Scheduling

Teamwork

Job description

Let's Connect APPLY TODAY To Schedule Your On Site Interview!The pay range for this position is $25.00 - $30.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!General Description:As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today!Responsibilities will include, but will not be limited to:Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guestsHelp drive and reach sales goals through guest interactions including tire and service salesBuild guest relationships and ensure guest satisfaction by being the liaison between technicians and guestsResponsible for contributing to the training and development of service department associatesArticulate all warranties, promotions, and advertisementsUtilize tools provided to make recommendations to guests based on manufacturing guidelinesMaintain a clean and safe work and guest areaPerform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.Basic Qualifications:Minimum 1 year of previous Automotive Service management experienceValid driver's licenseMust be at least 18 years of ageNo relocation is being offered for this positionCandidates must be legally authorized to work in the U.S. without company sponsorship now or in the futurePreferred Qualifications:Previous automotive service sales experiencePrevious automotive service experiencePosition Criteria:Strong work ethic; independently motivated to produce results with limited influence from othersHard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamworkAbility to review, analyze, and interpret information, identify problems, and make decisionsAbility to read, understand, and follow procedures and guidelinesDepending on location, our stores may be open 7 days a week, which may include weekends and some holidaysCommitment to following established safety policies and proceduresApplication ProcessWithin 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.If you pass, you'll receive an invitation to schedule a phone or in-person interview.Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.