Automotive Tire and Service Advisor - Somerville, MA

Goodyear; Somerville (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Tuition assistance

Paid vacations

Job summary

Goodyear in Somerville, MA is seeking an Automotive Tire & Service Advisor to connect with guests and deliver exceptional service. You will help drive tire sales and automotive services while building lasting relationships and ensuring guest satisfaction.

This role emphasizes teamwork, communication, and accurate service estimates in a fast-paced retail environment, with opportunities for growth and training at Goodyear centers nationwide.

Qualifications

• High School Diploma or GED required.
• Previous Automotive Guest Service experience preferred.
• Previous tire sales or automotive service sales experience preferred.

Responsibilities

• Drive sales and profitability by selling tires and automotive services.
• Build guest relationships and ensure guest satisfaction by understanding needs.
• Communicate promotions, warranties and advertisements to guests.
• Take responsibility for guest interactions from check-in to check-out and scheduling.
• Maintain a clean and safe work and guest area; assist with promotions and events.

Skills

Guest service

Sales

Communication

Teamwork

Education

High School Diploma or GED

Job description

Let's Connect APPLY TODAY To Schedule Your On-Site Interview!Shift: Must be able to work retail hours including some holidays and weekendsThe pay range for this position is $18 - $22/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!General Description:As an Automotive Tire & Service Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests, while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team environment. The Automotive Tire & Service Advisor is responsible for providing an outstanding service experience by making meaningful connections with new and returning guests. We encourage you to allow us to invest in your success as you invest in ours; apply today!Responsibilities will include, but will not be limited to:Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriatelyBuild guest relationships and ensure guest satisfaction through understanding their needsCommunicate all advertising and promotion of products and servicesTake responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking outContribute to promotional merchandising and special eventsEffectively communicate all warranties, promotions, and advertisements to guestsUtilize tools provided to make recommendations to guests based on manufacturing guidelinesAssist Service Manager in communicating information about guest vehicles, as neededMaintain a clean and safe work and guest areaPerform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.Basic Qualifications:Previous Automotive Guest Service experienceValid driver's licenseMust be at least 18 years of ageNo relocation is being offered for this positionCandidates must be legally authorized to work in the U.S. without company sponsorship now or in the futurePreferred Qualifications:High School Diploma or GEDPrevious tire sales experiencePrevious automotive service sales experiencePosition Criteria:Strong work ethic; independently motivated to produce results with limited influence from othersHard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamworkAbility to review, analyze, and interpret information, identify problems, and make decisionsAbility to read, understand, and follow procedures and guidelinesDepending on location, our stores may be open 7 days a week, which may include weekends and some holidaysCommitment to following established safety policies and proceduresApplication ProcessWithin 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.If you pass, you'll receive an invitation to schedule a phone or in-person interview.Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.