Service Manager II

Westminster Management; Hoover (AL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Apartment discount

Relocation bonus

Medical, Dental, Vision plans

HSAs contributions

Student loan assistance

Tuition reimbursement

401k match

Disability insurance

Paid Life Insurance

Paid Time Off

Job summary

Westminster Management is seeking a Service Manager to lead the maintenance department for an assigned community, ensuring a safe, clean, and well-maintained living environment for residents and staff. You will oversee grounds, custodial work, preventive and emergency maintenance, and work closely with the Property Manager to support overall operations.

The role requires coordinating with managers, supervising two FTEs, and ensuring cost-effective decisions about in-house work versus

Qualifications

• Minimum three years full-time maintenance experience in multifamily property or five years in property management.
• Knowledge of work safety habits.
• Ability to manage and supervise maintenance staff.

Responsibilities

• Communicate effectively with residents, guests, visitors, and staff.
• Monitor maintenance work, service requests, inspections, and preventive maintenance.
• Assign work to maintenance staff and ensure completion safely and promptly.
• Coordinate with managers regarding concerns about the community.
• Evaluate cost-benefit between in-house work and contractors.
• Monitor vendor contracts and maintain maintenance reports and documentation.
• Provide training and mentoring to maintenance staff.
• Maintain inventory of equipment, tools, and supplies.
• Model professional appearance and adhere to company policies.
• Oversee direction and supervision of at least two full-time employees.

Skills

People management

On-call availability

Work safety habits

Effective communication

Tools

Microsoft Office suite (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint)

Collaboration apps (Teams, Zoom, WebEx)

Windows-based PCs proficiency

iOS devices experience

Job description

If you're looking to make a difference within an organization and be recognized for your efforts, then come grow with us!
How does Westminster supports its team members? Each eligible team member has the opportunity to:

• Live on-site and take advantage of our employee apartment discount
• Relocation Bonus $2k
• Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment
• Receive $1k in contributions to the HSA medical plan for each employee who enrolls
• Obtain assistance for student loans as well as tuition reimbursement
• 401k Match-50% of the first 6%
• Short-Term and Long-Term Disability
• Paid Life Insurance
• Paid Time Off and more

The principal duty of the Service Manager is the management of the maintenance department, including buildings and grounds for the assigned community. The Service Manager is responsible for maintaining the physical integrity of the property and assisting the Property Manager with the overall operation of the community. This includes maintaining a safe and sanitary living environment for residents, guests, visitors, and staff. The Service Manager assists with all aspects of the property's maintenance including the physical grounds, custodial, preventive, corrective, deferred and emergency. This person is also responsible for overseeing an effective maintenance program to protect and maintain the property and to build and maintain effective working relationships with residents.

Responsibilities:

• Effectively communicate with residents, guests, visitors, and staff.
• Monitoring all community maintenance work, service requests, punch-outs, building inspections and preventative maintenance.
• Assigning work to maintenance staff and ensuring all that all work has been completed in a safe, prompt, and professional manner.
• Communicating with managers about demonstrated concerns of the community.
• Conducting cost benefit analysis between in housework or hiring contractors.
• Monitoring of vendor contracts.
• Providing training and mentoring of the maintenance staff.
• Preparing maintenance reports, job related documentation, staff evaluations, etc.
• Maintaining inventory of equipment, tools, and supplies.
• Serving as a role-model for maintenance staff by following all policies and procedures.
• Presenting an appearance appropriate to the image of the company and the community.
• Primarily and regularly responsible for the on-going direction and supervision of the work of at least two (2) full-time equivalent employees, including the responsibility and authority to effectively recommend hiring, promotion, discipline or firing or other change of status for these employees.
• Completing additional duties as requested by the Property Manager or Regional Manager.

Technical Requirements:

• Minimum three years full time experience in the multifamily property in the multifamily industry OR Minimum five years full time experience in property management
• Demonstrated knowledge of work safety habits

Special Requirements:

• Maintain a valid drivers’ license and reliable transportation
• Experience with Convectors
• Able to work on-call and extended hours (including after hours, holidays and weekends) Supply basic tools
• Knowledge of Fair Housing laws and regulations
• General knowledge of Microsoft Windows based PCs
• Proficiency in using Microsoft Office apps including Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint
• Experience with collaboration apps including Teams, Zoom & WebEx Experience with Apple iOS devices.

Physical Demands:

• Bending, Walking, Kneeling, Stretching.
• Able to work on step ladders or extension ladders up to 30 feet.
• Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust and poor ventilation while adhering to company safety requirements and programs.
• Must be able to walk up 3 flights of stairs, multiple times per day, 5,000 steps/day including in inclement wea