Service Manager I

Westminster; Norfolk (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay and bonuses

PTO (Paid Time Off)

Housing discounts

401k match

Health insurance

Job summary

Westminster Management is seeking a Property Maintenance Manager to lead our maintenance team across multifamily communities. You’ll oversee daily tasks, inspections, and vendor coordination, ensuring high standards of safety and resident satisfaction.

You’ll mentor staff, manage budgets, and report on maintenance metrics while maintaining compliance with regulations. A driver’s license is required and prior experience with Yardi is preferred.

Qualifications

• 3+ years in multifamily property management or 5+ years in property management.
• Knowledge of maintenance practices, safety protocols, and fair housing regulations.
• Proven leadership with a track record of mentoring teams.

Responsibilities

• Lead and supervise a dynamic maintenance team to deliver top-notch service.
• Oversee community maintenance, service requests, preventive and emergency repairs.
• Maintain maintenance programs and inventory of equipment, tools, and supplies.
• Prepare reports, budgets, and evaluate team performance.
• Ensure a safe, clean living environment for residents and staff.

Skills

Leadership

Team management

Maintenance knowledge

Budgeting

Communication

Tools

Yardi

PO systems

Microsoft Office

Teams

Zoom

Job description

Our company remains guided by its experience and ability to create long‑term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

Join Our Team as a Property Maintenance Manager – Lead the Way in Property Maintenance!

Are you ready to make a real impact and showcase your leadership skills in property management? At Westminster Management, we believe in empowering our team members to lead, grow, and thrive—and we want YOU to be part of our journey!

As a Property Maintenance Manager, you'll oversee everything from daily maintenance tasks and building inspections to training and mentoring our team. You’ll be key in keeping our property in top shape, building strong relationships with residents, and ensuring everything runs smoothly – rain or shine!

What You'll Do:

• Lead with Excellence! Lead and supervise a dynamic maintenance team to deliver top-notch service.
• Own Your Own Impact! Oversee all community maintenance work, including service requests, preventive, and emergency repairs, and more!
• Master Maintenance! Maintain effective maintenance programs to protect and maintain the property.
• Stay Ahead! Keep an inventory of equipment, tools, and supplies.
• Be a Role Model! Serve as a role model for maintenance staff and set the standard for professionalism by following all policies and procedures.
• Safety First! Maintain a safe, sanitary, and comfortable living environment for residents and staff.
• Communicate Clearly! Communicate effectively with staff, residents, and property management leadership to ensure the community is well‑maintained.
• Drive Results: Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget.
• Strategize for Success: Prepare maintenance reports, inventory updates, and team evaluations.
• Inspire Growth: Train, mentor, and inspire your maintenance staff to reach new heights.

What You’ll Bring to the Team:

• Experience That Shines: 3+ years of experience in multifamily property management or 5+ years in property management.
• Knowledge You Can Count On: In-depth knowledge of maintenance practices, safety protocols, and fair housing regulations.
• Leadership Skills: Leadership experience, with a track record of managing teams and fostering strong working relationships.
• Tech Savvy: Experience with property management software-Yardi preferred, purchase order systems, Microsoft Office, and collaboration tools like Teams and Zoom.
• Flexibility: Ability to work on-call and extended hours (including weekends and holidays).
• Hight Standards: A hands‑on approach and a commitment to maintaining high standards of work and safety.
• Physical Readiness Comfortable with tasks that involve bending, kneeling, and working in confined spaces. Ability to climb ladders (up to 30 feet) and walk multiple flights of stairs daily. Flexibility to work indoors and outdoors, in all weather conditions.
• License: A valid Driver’s License!

Why You’ll Love This Role:

• Competitive Pay & Perks! Your hard work and success are rewarded with great wages, bonuses and PTO!
• Awesome Benefits! We offer employee housing discounts, 401k match, health insurance with no waiting period, tuition reimbursement, relocation bonuses and more!
• Growth Opportunities! We’re invested in your career and offer training and advancement paths.
• Team Spirit! Work with a supportive and fun group of people who value your contributions.
• Variety! Every day is different, keeping your work fresh and engaging.
• Make a Difference! Play a key role in creating a safe and welcoming community for residents.

We're an equal opportunity at‑will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.