Service Manager I

Din Tai Fung North America; Glendale (CA); On-site; USD 79,000 - 114,000; Full time

Benefits offered by this job

Competitive Pay

Medical insurance

Dental insurance

Vision insurance

HSA

401(k) Plan with company match

Paid Time Off

Paid Sick Leave

Wellness Days

Employee meal discounts

BenefitHub discounts

Growth opportunities

Job summary

Din Tai Fung North America is seeking a Service Manager I to oversee the greeter and server teams in Glendale, ensuring a consistently exceptional guest experience and adherence to brand standards.

The role requires coaching, scheduling, and collaboration with FOH leadership to optimize service and labor costs while maintaining high-quality dining standards.

Qualifications

• Experience leading hospitality teams and delivering guest satisfaction.
• Strong communication and coaching skills.
• Ability to balance guest experience with cost controls.

Responsibilities

• Ensure greeters and servers deliver a consistent, welcoming guest experience.
• Train and coach servers and greeters for performance excellence.
• Set clear goals for teams, monitor performance, and provide feedback.
• Partner with FOH leadership to maximize sales and manage labor costs.
• Assist with FOH inventory, menus, and POS supplies.

Skills

Leadership

Communication

Decision making

Education

High school diploma or equivalent

Tools

POS systems

Job description

LOCATION: 1164 Galleria Way, Glendale, CA 91210

SALARY RANGE FOR SERVICE MANAGER I: $78,800-$114,200 annual base salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Benefits For Service Manager i

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Opportunities for growth; we love promoting within!
  
  

Job Purpose

The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision

Job Responsibilities

• Ensure greeters and servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
• Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions.
• Set clear goals for the greeter and server teams. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
• Partner with other FOH leadership to maximize server-driven sales (e.g., upselling strategies) and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
• Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.
• JOB REQUIREMENTS FOR SERVICE MANAGER I:
• High school diploma or equivalent
• 3+ years restaurant management experience in casual or upscale casual dining.
• 1+ years of restaurant lead or supervisory experience preferred
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.
  
  

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Equal Opportunity Employer

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.