Service Manager, Hvy

Altorfer Inc; Hammond (IN); In loco; USD 85.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Holidays

Parental Leave

Floating Holiday

Education Assistance

Tool Insurance

Safety Equipment Reimbursement

Voluntary Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Identity Protection

Legal Assistance

Descrizione del lavoro

Altorfer Inc. in Hammond, IN is seeking an experienced Heavy Equipment Service Department leader to manage shop, field, and support personnel.

You will provide leadership to ensure safe, efficient, productive operations and high customer satisfaction, while guiding technicians and supervisors. You will oversee quoting, work orders, and invoicing, drive performance reviews, and promote safety and professional development across a large team.

Competenze

• Must have a degree or extensive equipment repair experience.
• Experience supervising a team is helpful.
• Clear writing and business communication skills.

Mansioni

• Manage Heavy Equipment Service Department including shop, field, and support personnel.
• Provide leadership to ensure safe, efficient and productive operations with high customer satisfaction.
• Demonstrate strong customer communication and motivate a large workforce.
• Assist customers and technicians on repairs and define scope of work.
• Oversee quoting, work orders, and invoicing.
• Oversee technician productivity and annual reviews.

Conoscenze

Leadership

Customer Service

Communication

Safety minded

Fast-paced

Driver's license

Formazione

2-4 year college degree or 10 years Caterpillar Heavy Equipment repair experience

High School Diploma or equivalent

Strumenti

MS Office

Descrizione del lavoro

Working Hours/Days

6:30am – 4:30 pm Monday – Friday, weekends as needed

Basic Duties

• Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel.
• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders
• Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary.
• Promote safety in the workplace and help lead technical and professional development.
• Perform other duties as assigned.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $85k-100k Annually

Qualifications

• 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience. Previous supervisory experience helpful.
• Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
• Knowledge of Caterpillar Equipment and Technical Training preferred.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills and customer service skills are needed.
• Ability to work in a fast paced environment
• Must be able to lift 75lbs.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a High School Diploma or equivalent
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements/Working Conditions

This position works in an office environment and in the service shop. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.