Shop Supervisor - Tractor

Altorfer Inc; East Dundee (IL); Vor Ort; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Paid holidays

Parental leave

Funeral leave

Paid time off

Education assistance

Voluntary benefits

Zusammenfassung

Altorfer Industries is seeking a Shop Supervisor to oversee the efficiency and discipline of shop technicians and manage field service activity within the territory.

The role requires deep knowledge of construction equipment repair, strong organizational and leadership skills, and a focus on customer satisfaction, safety, and profitability. Compensation includes top-tier benefits and a competitive salary range.

Qualifikationen

• Associates degree preferred with minimum two years management experience in construction equipment service and repair.
• Experience as an Equipment Manager or Service Manager is a plus.
• Advanced user of Microsoft Office, including Excel.
• Working knowledge of Caterpillar DBSi, PSQ, SMIS 2 and PSEL.

Aufgaben

• Oversee field service activity in their territory.
• Provide leadership to achieve customer satisfaction and profitability.
• Lead regular meetings to coordinate activities and communicate strategy.
• Manage workflow and scheduling to optimize shop efficiency.
• Oversee repair and reconditioning of machines and components.
• Manage service communications and customer loyalty.
• Manage work orders from opening to invoicing.
• Develop quotes for complex jobs and secure approvals.
• Enforce work rules and company policies.
• Review performance and operations metrics.
• Occasionally participate in sales calls.
• Ensure safety inspections and programs.

Kenntnisse

Microsoft Office

Excel

Communication

Leadership

Interpersonal skills

OSHA knowledge

EPA regulations

DSI Dispatch

Caterpillar DBSi

PSQ

SMIS 2

PSEL

Ausbildung

Associates degree

Tools

DSI Dispatch

Caterpillar DBSi

PSQ

SMIS 2

PSEL

Jobbeschreibung

Working Hours/Days

6:30am - 3:30pm

Overview

Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

Basic Duties

• The supervisor is responsible for all field service activity in his/her territory.
• Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components.
• Manage shop service customer communications and instill deep customer loyalty.
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Consistently enforce work rules and company policies
• Effectively manage all Work In Progress (WIP)
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps.
• Perform all safety inspections on field vehicles and current employee safety programs.

Altorfer Industries offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate:$75,000 - $85,000 Annually

Qualifications

• Associates degree preferred with minimum of two years management experience in construction equipment service and repair
• Experience as an Equipment Manager or Service Manager a plus
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus
• Working knowledge of DSI dispatch system a plus
• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of OSHA and EPA regulations as they relate to the industry

Posted Min

USD $75,000.00/Yr.

Posted Max

USD $85,000.00/Yr.

Physical Requirements/Working Conditions

This position works in an office environment some of the time and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.