SERVICE MANAGER (HVAC / PLUMBING COMPANY)

Lavallee Systems; Sudbury (MA); On-site; Full time

Job summary

Lavallee Systems, an established HVAC and plumbing company in Eastern Massachusetts, seeks a dedicated Service Manager. This role involves overseeing the service department, managing team performance, and ensuring customer satisfaction while leading through integrity and expertise. The company offers competitive compensation, benefits, and opportunities for career advancement in a thriving work environment.

Benefits

Simple IRA

Bonus based on performance

Company car

Competitive salary

Health insurance

Paid time off

Tuition assistance

Qualifications

• 8+ years in HVAC/plumbing service, including 2+ years in a leadership role.
• Proven ability to drive team performance and commitment to customer service.
• OSHA certification and knowledge of MA licensing are a plus.

Responsibilities

• Lead and manage daily operations of the service department.
• Supervise service technicians through training and coaching.
• Resolve escalated customer issues and maintain high satisfaction.

Skills

Team leadership

Customer service

Multitasking

Detail oriented

Tools

ServiceTitan

Microsoft Office

Job description

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Benefits:

• Simple IRA
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
  
  
  

Tired of just having a job? At Lavallee Systems, we offer a career – one where you’ll grow, earn well, and make a real impact. Join our award-winning team and become part of a local company that values craftsmanship, integrity, innovation, and teamwork. We’re offering wage and benefit earnings potential topping $135,000, and more importantly, a workplace where you can thrive for years to come.

The Service Manager champions our commitment to being the trusted partner our customers depend on through exceptional leadership and unwavering commitment to excellence.

Wage and Benefits Package

• Hourly Rate: $45-$50
• Paid Time Off: Up to 4+ weeks vacation and sick time based on length of service
• Paid Holidays: 7
• Yearly Bonus
• Health & dental insurance: 50% company-paid
• Term Life Insurance: 100% Company Paid
• Retirement Plan: 3% company match
• Additional Insurance Available: Short-term disability, long-term disability, accident, and vision
• Paid Training and Development
  
  
  

Schedule: 40 Hours + Overtime

Responsibilities:

• Lead and manage daily operations of the service department.
• Supervise and inspire service technicians through training and coaching.
• Supervise dispatchers to make sure revenue is maximized daily.
• Ensure work meets the exceptional standards of the company.
• Resolve escalated customer issues and maintain high levels of satisfaction.
• Track, communicate, and work with technicians to meet or exceed KPIs and manage team productivity, revenue, and callbacks.
• Coordinate with office and warehouse to ensure job readiness.
• Assist with hiring, onboarding, and retention of service staff.
• Oversee accurate billing, timesheets, and job documentation.
• Contribute to department budgeting and strategic planning.
  
  
  

Skills / Abilities / Experience

• 8+ years in HVAC/plumbing service, including 2+ years in a leadership role.
• Experience with hydronic system service is a plus.
• Proven ability to drive team performance.
• Relentless commitment to customer service.
• Detail oriented, highly organized multi-tasker that is goal driven.
• Familiarity with dispatch/job tracking software (e.g., ServiceTitan).
• Proficiency using a computer and Microsoft Office applications.
• Strong technical knowledge of systems, codes, and service best practices.
• OSHA certification preferred.
• Valid driver’s license required. CORI check required.
• Knowledge of MA licensing requirements is a plus.
  
  
  

About Us

Lavallee Systems is an award-winning plumbing, heating and A/C company based in Eastern Massachusetts. Founded by Jim Lavallee and family owned for over 30 years, we have a reputation for excellent service, impeccable attention to craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement.

Ready to take the next step in your career? Call Jim at [phone] or apply today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Water, Waste, Steam, and Air Conditioning Services

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