Service Manager – Growth, Training & Benefits

Quality Equipment, LLC; Dunn (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with employer match

Paid time off

Paid holidays

Company discount

Training and development

Job summary

Quality Equipment, LLC in Dunn, NC is seeking a Service Manager to lead our Service Department at the Dunn store. The role involves directing technicians, prioritizing service work, and ensuring customer satisfaction through accurate diagnosis and repair planning.

You will oversee the Repair Order process, monitor department performance, and ensure warranties and programs are completed per manufacturer requirements. Strong leadership and communication are essential.

Qualifications

• Previous supervisory or management experience preferred but not required.
• Strong organizational skills and leadership abilities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.
• Computer skills are necessary to oversee the Repair Order process.
• Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
• Ability to interpret department financial statements.
• Ability to negotiate customer complaints to a satisfactory resolution.

Responsibilities

• Lead the Service Department in determining the complaint, cause of failure, and correction needed to repair equipment to customer satisfaction.
• Develop, maintain, and adhere to a priority system for scheduling all service work.
• Maintain management reports to audit department and employee performance; oversee the Repair Order process.
• Schedule and assign jobs to technicians according to their skills; manage a broad range of equipment.
• Ensure warranty and Product Improvement Programs are completed per manufacturer requirements.
• Ensure Service Department has necessary tools and equipment; maintain in good order.
• Schedule routine maintenance of company-owned vehicles.
• Present a professional image of the dealership and perform other duties as directed by management.

Skills

Supervisory experience

Leadership

Analytical thinking

Mechanical understanding

Computer skills

Effective communication

Financials literacy

Negotiation

Tools

Repair Order software

Job description

Quality Equipment, LLC in Dunn, NC is seeking a Service Manager to lead our Service Department at the Dunn store. The role involves directing technicians, prioritizing service work, and ensuring customer satisfaction through accurate diagnosis and repair planning.

You will oversee the Repair Order process, monitor department performance, and ensure warranties and programs are completed per manufacturer requirements. Strong leadership and communication are essential.