Service Manager

Quality Equipment, LLC; Dunn (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with employer match

Paid time off

Paid holidays

Company discount

Training and development

Job summary

Quality Equipment, LLC in Dunn, NC is seeking a Service Manager to lead our Service Department at the Dunn store. The role involves directing technicians, prioritizing service work, and ensuring customer satisfaction through accurate diagnosis and repair planning.

You will oversee the Repair Order process, monitor department performance, and ensure warranties and programs are completed per manufacturer requirements. Strong leadership and communication are essential.

Qualifications

• Previous supervisory or management experience preferred but not required.
• Strong organizational skills and leadership abilities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.
• Computer skills are necessary to oversee the Repair Order process.
• Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
• Ability to interpret department financial statements.
• Ability to negotiate customer complaints to a satisfactory resolution.

Responsibilities

• Lead the Service Department in determining the complaint, cause of failure, and correction needed to repair equipment to customer satisfaction.
• Develop, maintain, and adhere to a priority system for scheduling all service work.
• Maintain management reports to audit department and employee performance; oversee the Repair Order process.
• Schedule and assign jobs to technicians according to their skills; manage a broad range of equipment.
• Ensure warranty and Product Improvement Programs are completed per manufacturer requirements.
• Ensure Service Department has necessary tools and equipment; maintain in good order.
• Schedule routine maintenance of company-owned vehicles.
• Present a professional image of the dealership and perform other duties as directed by management.

Skills

Supervisory experience

Leadership

Analytical thinking

Mechanical understanding

Computer skills

Effective communication

Financials literacy

Negotiation

Tools

Repair Order software

Job description

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for a Service Manager to join us in our Dunn store.

Basic Functions And Responsibilities

• Answers telephone calls from customers when they are experiencing mechanical/technical problems with equipment. Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer’s satisfaction.
• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.
• Maintains all management reports necessary to audit the performance of department and individual employees. Service Manager oversees the Repair Order process which involves the time required for repair, parts used during the job, and the final invoice presented to the customer for payment.
• Schedules and assigns jobs and work areas to technicians according to their mechanical skills and\knowledge. Quality Equipment, LLC handles a broad range of products that include riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row-crop tractors, agricultural implements, and skid steer loaders. Common repairs involve gasoline engines, diesel engines, transmissions, etc.
• Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements.
• Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
• Schedules routine maintenance of company-owned vehicles.
• Always conducts self as to present a professional image of the dealership.
• Performs other functions or duties as directed by management in line with the objectives of the dealership.

Experience, Skills, And Knowledge Requirements

• Previous supervisory or management experience preferred but not required.
• Strong organizational skills and leadership abilities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.
• Computer skills are necessary to oversee the Repair Order process.
• Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
• Ability to interpret department financial statements.
• Ability to negotiate customer complaints to a satisfactory resolution.

Physical Demands

• Weight Requirements: Lifting up to 50 lbs.
• Mobility:Squatting, bending, lifting, reaching, twisting, standing, and sitting
• Visual: Working with PC, smart devices, and close detailed work
• Driving:Occasional – Short and long distances
• Dexterity:Ability to grasp and manipulate standard tools and office equipment
• Noise: Medium to High

Our employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.