Service Manager, Grocery Retail

Executive Leadership Solutions; Wawasee Village (IN); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Executive Leadership Solutions is seeking a Service Manager in Indiana to lead the Front End team and ensure exceptional customer service at checkout. You will supervise cashiers, courtesy clerks, and service desk staff, while coordinating scheduling and training to optimize efficiency and policy compliance.

You will drive a friendly, fast, and accurate checkout experience, oversee cash handling, and collaborate with store leadership on promotions and store-wide programs.

Competenze

• High school diploma or equivalent required.
• 2-4 years of customer service or Front End experience, preferably in grocery/retail.
• Prior supervisory experience preferred.
• Experience with POS systems and cash-handling procedures.

Mansioni

• Supervise, train, and support Front End associates, including cashiers, courtesy clerks, and service desk staff.
• Ensure fast, friendly, and accurate checkout service to provide an outstanding customer experience.
• Monitor Front End operations to ensure proper staffing, workflow efficiency, and adherence to policies.
• Oversee customer service desk activities including returns, refunds, lottery, money orders, bill payments, and customer inquiries.
• Ensure compliance with cash-handling procedures, register balancing, and resolving discrepancies.
• Assist with scheduling, labor planning, and Front End staffing needs.
• Coach associates on service standards, upselling, bagging procedures, and customer engagement.
• Handle customer complaints and escalated service issues professionally and promptly.
• Support training and onboarding of new Front End team members.
• Maintain Front End cleanliness, organization, and adherence to safety standards.
• Ensure accurate signage, pricing, and promotional displays at checkout lanes and service counters.
• Collaborate with store leadership to support storewide programs, seasonal events, and merchandising initiatives.
• Assist with monitoring and reducing shrink, cashier errors, and operational inefficiencies.
• Complete Front End reporting, audits, and compliance tasks as assigned.
• Perform other duties as assigned to support customer service and store operations.

Conoscenze

Leadership

Customer service

Communication

Training

Scheduling

Cash handling

POS

Formazione

High School Diploma or equivalent

Strumenti

POS systems

Descrizione del lavoro

Position Title: Service Manager

Reports to: Store Director

FLSA Status: Exempt

Bargaining Unit: Non-Union

Position Summary

The Service Manager is responsible for ensuring exceptional customer service throughout the store, with a primary focus on Front End operations. This role oversees cashiers, courtesy clerks, service desk associates, and other customer service staff to ensure efficient checkout experiences, accurate transactions, and high service standards.

The Service Manager leads, trains, schedules, and supports the Front End team while ensuring compliance with company policies, labor guidelines, cash-handling procedures, and customer engagement expectations. The Service Manager plays a key role in creating a friendly, efficient, and customer-focused store environment.

Key Accountabilities

• Supervise, train, and support Front End associates, including cashiers, courtesy clerks, and service desk staff.
• Ensure fast, friendly, and accurate checkout service to provide an outstanding customer experience.
• Monitor Front End operations to ensure proper staffing, workflow efficiency, and adherence to policies.
• Oversee customer service desk activities including returns, refunds, lottery, money orders, bill payments, and customer inquiries.
• Ensure compliance with cash-handling procedures, register balancing, and resolving discrepancies.
• Assist with scheduling, labor planning, and Front End staffing needs.
• Coach associates on service standards, upselling, bagging procedures, and customer engagement.
• Handle customer complaints and escalated service issues professionally and promptly.
• Support training and onboarding of new Front End team members.
• Maintain Front End cleanliness, organization, and adherence to safety standards.
• Ensure accurate signage, pricing, and promotional displays at checkout lanes and service counters.
• Collaborate with store leadership to support storewide programs, seasonal events, and merchandising initiatives.
• Assist with monitoring and reducing shrink, cashier errors, and operational inefficiencies.
• Complete Front End reporting, audits, and compliance tasks as assigned.
• Perform other duties as assigned to support customer service and store operations.

Position Requirements

• High school diploma or equivalent required; additional retail or leadership training preferred.
• 2-4 years of customer service or Front End experience, ideally in grocery or retail; prior supervisory experience strongly preferred.
• Strong communication, leadership, and interpersonal skills.
• Ability to lift up to 25 lbs., stand for long periods, and work in a fast-paced environment.
• Must be reliable, organized, and able to work a flexible schedule including evenings, weekends, and holidays.
• Prior experience with POS systems, cash-handling procedures, and customer service best practices.