Service Manager for Gilroy CDJR

Gilroy Chevrolet Cadillac; Gilroy (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid training and development

Medical, Vision and Dental Benefits

401(k) with company match

Paid Holidays

Free College Education Courses

Employee appreciation lunches

Employee bonus for referrals

Employee discounts

Excellent culture

Room for growth

Job summary

Gilroy Chevrolet Cadillac seeks an experienced Service Manager to lead the service department, drive performance, and deliver outstanding guest experiences in Gilroy, CA.

You will manage budgets, coach technicians, coordinate with parts and sales, ensure regulatory compliance, and implement initiatives to grow service business.

Qualifications

• Technical automotive knowledge.
• Previous Service Manager experience is a huge plus.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Dealership experience preferred.
• Willing to submit to a background check and drug screen.

Responsibilities

• Forecasts goals and objectives for the department.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands and ensures compliance with federal, state and local regulations that affect service operations.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures proper care, storage and inventory of special tools.
• Ensures customers service files are up-to-date and readily available for reference.
• Ensures customers are greeted promptly and given fair estimates on costs and time for repairs.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.

Skills

Technical automotive knowledge

Previous Service Manager experience

Demonstrated ability to manage others

Organized and friendly personality

Dealership experience preferred

Background check and drug screen

Job description

• Excellent culture

We are seeking an experienced Service Manager to join Gilroy CDJR Team. If you have previous experience and are interested in leading a growing department.

BENEFITS

• Paid training and development
• Medical, Vision and Dental Benefits
• 401(k) with company match
• Paid Holidays
• Free College Education Courses
• Employee appreciation lunches
• Employee bonus for referrals
• Employee discounts
• Excellent culture
• Room for growth

RESPONSIBILITIES

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.

REQUIREMENTS

• Technical automotive knowledge
• Previous Service Manager experience is a huge plus
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred
• Willing to submit to a background check and drug screen

ABOUT US

Gill Auto Group is proudly currently serving the Gilroy, Tracy, Madera, Kerman, and Livermore communities in Northern California and the Kailua community in Hawaii. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers! We are proud to offer our Employees multiple benefit programs, paid vacation, training, and Free College Education for employees and their families.

Our current locations include:

• Livermore Ford
• Livermore Lincoln
• Livermore Maserati and Alfa Romeo
• Tracy Chrysler Dodge Jeep Ram
• Tracy Volkswagen
• Gilroy Chevrolet Cadillac
• Gilroy Chrysler Dodge Jeep Ram
• Gill Chrysler Dodge Jeep Ram Madera
• Gill Buick GMC Madera
• Gill Chevrolet Kerman
• Windward Ford of Hawaii