Service Manager: Field Operations & Tech Excellence

Atlantic Forklift Services; Columbia (SC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Monthly vehicle allowance for travel

Health insurance (HSA and PPO)

Dental, vision, disability, life, 401k

Paid time off and holidays

Training and executive coaching

Job summary

Atlantic Forklift Services in Columbia, SC is seeking a dedicated Service Manager to lead our colleagues in the local service operations. You will oversee technical service personnel, collaborate with the Operations Manager, and drive service revenue and profitability while ensuring customer satisfaction.

The role requires a 2- or 4-year business degree (or equivalent), five years of technical material handling experience, prior management, and a track record in P&L or budgeting.

Qualifications

• 2- or 4-year business degree or a combination of education and relevant work experience.
• Minimum of five years’ technical experience in material handling or related industrial equipment industry
• Prior management experience
• Previous P&L and/or budget responsibility preferred
• Must demonstrate exceptional computer skills with the ability to use technology with little direction
• Must possess a clean driving record and a valid driver’s license

Responsibilities

• Ensure environmental, health and safety compliance within the service department by overseeing that all technical personnel follow and maintain safe work habits in the shop, on the road, and at customer sites.
• Develop and lead technical service team needed to achieve service revenue and profitability goals by managing the recruitment, product training, development and performance of the service technicians.
• Coach, counsel and manage performance for all technical service personnel through development and implementation of individual development plans.
• Work closely with necessary team members to resolve all disputes quickly, ensuring customer satisfaction while managing overall costs.
• Provide quality control of all service jobs to ensure we are meeting and exceeding customer expectations and profitability goals.
• Assist customers, service, sales and parts team by answering questions or directing to the correct personnel, and when necessary, capturing data in our job management system.
• Support service admin team in preparation of service quotes and proposals by providing technical support to reduce the number of “call backs” by having the appropriate technician and the correct part provided timely.
• Local travel to branches required.
• Perform other duties as assigned.
• Adhere to all company policies and procedures.

Skills

Verbal/written communication

Judgment

Decision-making

Motivating staff

Coaching and development

Planning and organizing

Teamwork

Attention to detail

Problem-solving skills

Excellent interpersonal skills

Organized

Multi-tasking

Fast-paced environment

Adaptability

Education

Business degree or equivalent

Five years technical experience in material handling/industrial equipment

Prior management experience

P&L/budget experience preferred

Computer skills (Microsoft Office, CRM)

Valid driver's license

Tools

Microsoft Office

CRM system

Excel

Job description

Atlantic Forklift Services in Columbia, SC is seeking a dedicated Service Manager to lead our colleagues in the local service operations. You will oversee technical service personnel, collaborate with the Operations Manager, and drive service revenue and profitability while ensuring customer satisfaction.

The role requires a 2- or 4-year business degree (or equivalent), five years of technical material handling experience, prior management, and a track record in P&L or budgeting.