Service Manager: Equipment Maintenance & Customer Support

Sunbelt Rentals, Inc.; Shrewsbury (MA); On-site; USD 75,000 - 88,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Life and travel insurance

Job summary

Sunbelt Rentals, Inc. in Massachusetts is seeking a Service Manager to lead the servicing of company and customer equipment, ensuring timely, safe, and high-quality repairs.

You will develop maintenance plans, manage repair workflows, order parts, train staff mechanics, and maintain thorough service records while coordinating with vendors on new equipment. This role sits within a fast-growing national company that values hands-on leadership and offers a robust benefits package and opportunities

Qualifications

• Valid driver's license.
• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.

Skills

Valid driver's license

Platform/Lift repair

Work planning & scheduling

Equipment safety

Maintenance knowledge

Planning & management

Computer literacy

Reporting experience

Inventory management

Job description

Sunbelt Rentals, Inc. in Massachusetts is seeking a Service Manager to lead the servicing of company and customer equipment, ensuring timely, safe, and high-quality repairs.

You will develop maintenance plans, manage repair workflows, order parts, train staff mechanics, and maintain thorough service records while coordinating with vendors on new equipment. This role sits within a fast-growing national company that values hands-on leadership and offers a robust benefits package and opportunities