Service Manager/ Dispatcher

Ferrantino Fuel Corporation; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Stable essential service industry

Job summary

A leading fuel service company in Brooklyn seeks an experienced Heating Service Manager to oversee daily operations and lead a team of technicians. You will ensure high-quality service delivery and resolve technical issues while managing customer relationships. The ideal candidate has over 5 years of experience in the Oil Heat/HVAC industry and strong leadership skills. This role offers the chance to contribute to a stable and essential service industry.

Qualifications

• 5+ years of experience in the Oil Heat/HVAC industry, with 2+ years in a supervisory role.
• Knowledge of oil and gas burners and boilers is required.
• Strong verbal and written communication skills.

Responsibilities

• Supervise and mentor a team of Oil Burner Technicians and HVAC installers.
• Manage service calls and maintenance efficiency.
• Troubleshoot complex boiler and furnace issues.
• Resolve customer escalations with a solution-oriented approach.
• Oversee parts inventory and service fleet maintenance.

Skills

Leadership

Technical troubleshooting

Customer service

Communication

Tools

Dispatching software

Job description

Ferrantino Fuel Corporation is a trusted organization based in Brooklyn, New York, at 180 9th Street. Known for its dedication to delivering excellent service, the company has built a strong reputation in its industry. With a focus on reliability and efficiency, Ferrantino Fuel Corporation provides fuel-related solutions to meet the needs of its diverse clientele in the New York City Metropolitan Area.

About the Role

We are seeking a high-energy, technically proficient Heating Service Manager to lead our field technicians and oversee the daily service operations of our "Complete Heating Company." You will be the bridge between our customers’ needs and our technical execution, ensuring burner and boiler repairs are handled with precision and elite customer service.

Key Responsibilities

• Team Leadership: Supervise, schedule, and mentor a team of Oil Burner Technicians and HVAC installers to ensure high-quality workmanship and safety compliance.
• Operational Oversight: Manage the daily dispatch of service calls and maintenance, optimizing routes for efficiency and response time.
• Technical Support: Act as the "expert in the room" to troubleshoot complex boiler and furnace issues that field techs may encounter.
• Customer Excellence: Resolve customer escalations regarding service quality or equipment performance with a professional, solution-oriented approach.
• Inventory & Fleet: Oversee parts inventory levels and ensure the service fleet is maintained and properly stocked.

Qualifications

• Experience: 5+ years of experience in the Oil Heat/HVAC industry, with at least 2 years in a supervisory or management role.
• Technical Mastery: Knowledge of oil and gas burners and boilers.
• Licensing: Relevant trade licenses (e.g., NYC Oil Burner Equipment Installer License) are highly preferred.
• Communication: Strong verbal and written skills; comfortable using dispatching software and mobile technology.

Why Join Us?

• The opportunity to lead a team in a stable, essential service industry