Service Manager-Cortland West Palm

Cortland; West Palm Beach (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Cortland in West Palm Beach manages a multimillion-dollar multifamily community and seeks a Service Manager to lead the maintenance team, oversee preventative programs, and ensure safe, high-quality service that protects assets and resident satisfaction.

You will supervise technicians, prioritize daily work, and coordinate with vendors while upholding safety, training, and company standards in a fast-paced environment.

Qualifications

• 3–5+ years of maintenance experience, including carpentry, plumbing, electrical, and HVAC.
• High school diploma required; technical training or college coursework preferred.
• Proven leadership ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E driver's license.
• Knowledge of EPA, OSHA, ADA, and Fair Housing regulations.

Responsibilities

• Lead a maintenance team to complete routine maintenance and repairs with quality and safety.
• Oversee preventive maintenance programs and scheduling of service requests.
• Manage budget, inventory, and vendor coordination to ensure on-time, within-scope work.
• Provide training and mentorship, enforce safety protocols and company standards.
• Prioritize tasks, inspect work, and perform hands-on repairs as needed.
• Act as a gatekeeper for maintenance information and ensure clear communication with residents.

Skills

Team leadership

Maintenance expertise

Customer service

Communication

Education

High school diploma

EPA/CPO certifications

Job description

Role Overview

As the Service Manager, you are responsible for leading the maintenance team and ensuring the physical integrity, safety, and overall functionality of a multimillion-dollar multifamily community. You oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high-quality service that supports resident satisfaction and asset preservation. This role combines strong technical expertise with leadership, organization, and exceptional customer service.

Maintenance Leadership & Technical Expertise

Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.

Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.

Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.

Serve as the primary point of contact for creating a safe, reliable, and worry-free living environment.

Team Management & Performance Oversight

Support a team of maintenance technicians, ensuring timely, high-quality completion of routine maintenance and repairs.

Provide training, guidance, and mentorship, encouraging adherence to safety protocols and company standards.

Assign and prioritize daily tasks, inspect completed work, and step into complete hands‑on repairs when necessary.

Promote a strong safety culture with continuous attention to hazards, preventative actions, and compliance.

Help manage the on-call rotation and provide support during emergency situations.

Organization, Budget & Vendor Coordination

Oversee service request management, preventive maintenance schedules, and maintenance records.

Track, manage, and allocate the maintenance budget, ensuring efficient use of resources.

Maintain supply and parts inventory to support timely completion of work orders.

Coordinate with outside vendors, ensuring timely, quality service and adherence to scope and budget.

The Team Leader

Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairs.

Share your wisdom and insights with the team, prioritize their tasks, make sure they follow protocol, and motivate them to go above and beyond the call of duty.

Oversee and inspect your team's work, and sometimes perform the tasks yourself.

Make sure your team is constantly on the lookout for areas of concern, using our "safety first" motto.

The Organizer

Keep track of a crazy number of details without feeling like your head might explode.

Act as the gatekeeper of maintenance information - tracking and assigning everything from resident service requests to preventive maintenance records.

Manage to keep the service vendors, maintenance budget, and supplies inventory on track.

Qualifications

• 3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E driver's license.
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer-service and communication skills.
• Ability to work evenings, weekends, and participate in on-call rotations as needed.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident‑centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in‑house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual or