Service Manager (Commercial/ Industrial Flooring)

Centimark Corporation

Hartford (CT)

On-site

USD 71,635,000 - 100,289,000

Full time

2 days ago

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Benefits offered by this job

Company vehicle

Expense reimbursement

Paid Holidays and Vacation

401K plan

ESOP

Flexible Spending Account (FSA)

Job summary

QuestMark, a division of CentiMark Corporation, seeks a Service Coordinator to drive account development and territory growth for the Service Department in the Hartford area. You will schedule and manage service crews, conduct thorough inspections, and maintain strong communication with customers to ensure satisfaction and repeat business.

Qualifications include flooring/construction experience, valid driver's license, and the ability to forecast financial outlook weekly, monthly and yearly.

Qualifications

Scheduling and customer satisfaction for service projects.
Ability to forecast weekly, monthly and yearly financial outlook.
General flooring and construction experience.

Responsibilities

Responsible for account development and territory development of Service Department.
Schedule and manage service crews.
Ensure that thorough and complete inspections are performed.
Order maintenance supplies.
Minor equipment maintenance.
Using computer database.
Interact directly with the customer.

Skills

Strong communication

Leadership

Time management

Problem solving

Teamwork

Tools

Database software

Job description

QuestMark, a division of CentiMark Corporation, is a well-established, national leader in the industrial flooring industry for concrete polishing and epoxy systems. Since 1968 we have provided manufacturing facilities with a single source for solutions to their concrete floor needs.
Successful candidate will have knowledge in polished concrete, epoxy and/ or hard surfacing with the ability to identify floor deficiencies and appropriate solutions for repair.

HOURLY RATE (based on experience) $25-$35 per hour + COMMISSIONS

Job Duties

Responsible for account development and territory development of Service Department
Schedule and manage service crews
Ensure that thorough and complete inspections are performed
Order maintenance supplies
Minor equipment maintenance
Using computer database
Interact direclty with the customer

Job Requirements

Responsible for all scheduling, planning, execution and customer satisfaction for all Service projects
General flooring and construction experience
Communication with employees in all aspects of performance in a timely manner
Forecasting financial outlook for office weekly, monthly and yearly
The ability to work successfully both individually and within a team environment
Managing service crews and reviewing timesheets
Strong communication and people skills
Valid State driver's license (in good standing) is required
Analytical, leadership, interpersonal, problem solving and organizations/time management skills
Comprehensive understanding of the flooring industry is preferred
Must obtain respirator medical evaluation and pass fit test

CentiMark provides a great work environment with challenging career opportunities. We also offer competitive compensation and excellent benefits including: