Service Manager, Clark's Menlo Park

MML Hospitality; Menlo Park, Northern (CA, KY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Bonus potential

Paid Time Off

Relocation assistance

Medical, dental, vision, disability,生命

Job summary

Clark's Oyster Bar, part of MML Hospitality, in Menlo Park, CA, is seeking an experienced Service Manager to lead front-of-house operations and deliver an exceptional guest experience daily.

You will work with the General Manager and culinary leadership to uphold culture, hospitality, and service standards; full-time schedule; relocation assistance; competitive salary $85,000–$95,000 with bonus potential; benefits include PTO and comprehensive insurance.

Qualifications

• Minimum of two years of progressive management experience in the California restaurant industry.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Boutique or upscale dining experience preferred.

Responsibilities

• Oversee front-of-house service operations and guest experiences.
• Lead, coach, and inspire front-of-house teams to meet service standards.
• Collaborate with General Manager and culinary leadership to uphold culture and hospitality.
• Ensure operational excellence and consistent guest satisfaction across shifts.

Skills

Passion for Hospitality

Service Leadership

Operational Excellence

Communication Skills

Problem-Solving

Experience in CA restaurants

English proficiency

Spanish helpful

Education

Bachelor's degree in Hospitality Management or related field

Job description

About Us

Clark's Oyster Bar, part of MML Hospitality, is now open in Menlo Park, California. Known for exceptional oysters, martinis, lobster rolls, champagne, and signature dishes, Clark's brings a refined yet welcoming dining experience inspired by classic East Coast oyster bars with a subtle nod to the 1950s.

Our Menlo Park location features approximately 100 seats, including a private dining room, and is designed with warm oak, terracotta, and leather accents. We aim to be a true neighborhood staple - where outstanding food, drinks, and genuine hospitality come together.

As we continue to build our opening leadership team, we are seeking an experienced Service Manager to help lead front-of-house operations and deliver an exceptional guest experience every day.

The Service Manager plays a key leadership role in overseeing front-of-house service operations, ensuring seamless guest experiences, strong team performance, and adherence to Clark's service standards. This position works closely with the General Manager and culinary leadership to uphold the culture, hospitality, and operational excellence of the restaurant.

What Clark's Oyster Bar Offers

• Salary Range: $85,000 - $95,000
  
• Bonus potential
  
• Paid Time Off
  
• MML property discounts (Hotel, Restaurant, Retail)
  
• Beverage education reimbursement
  
• Advancement and promotion opportunities
  
• Community service opportunities
  
• Relocation assistance
  
• Medical, dental, vision, disability, life, and pet insurance
  
• Retirement benefits
  
• Parental leave
  

What You'll Bring

• Passion for Hospitality: A genuine love for service and creating memorable guest experiences
  
• Service Leadership: Proven ability to lead, coach, and inspire front-of-house teams
  
• Operational Excellence: Oversee daily service operations including floor management, guest relations, staffing, and service standards
  
• Communication Skills: Strong verbal and written communication with guests, team members, and senior leadership
  
• Problem-Solving: Ability to remain calm, decisive, and guest-focused in a fast-paced environment
  
• Experience: Minimum of two years of progressive management experience in the California restaurant industry; boutique or upscale dining experience preferred
  
• Language Skills: English required; Spanish fluency preferred
  
• Education: Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
  

Schedule & Availability

• Full-time
  
• Flexibility to work all shifts, including evenings, weekends, and holidays
  

Physical Requirements

• Ability to stand, walk, and move throughout service for extended periods
  
• Use hands and arms to reach, handle, or feel objects
  
• Occasional lifting of up to 25 pounds
  
• Ability to see clearly at close and far distances and adjust focus
  
• Moderate noise level
  

Additional Information

Employment is contingent upon successful completion of a comprehensive background check, including verification of employment history, education, and other relevant records.

MML Hospitality is an equal-opportunity employer and is committed to creating an inclusive and respectful workplace.