Service Manager - Charles Village

honeygrow; Baltimore (MD); On-site; USD 24,108 - 24,796; Full time

Benefits offered by this job

Paid Time Off

401(k) with company match

Insurance benefits

Job summary

honeygrow in Baltimore, Maryland is seeking a dedicated Service Manager to lead restaurant operations while ensuring a fantastic guest experience. This role requires strong food preparation skills, a commitment to training staff, and adherence to food safety guidelines.

As a Service Manager, you will oversee daily operations, manage cash, and create a supportive work environment. Benefits include competitive pay, tips, and opportunities for career advancement at this growing brand focused on wholesome food.

Qualifications

• Must be at least 18 years of age.
• Strong food prep experience required.
• Minimum one year of restaurant experience.

Responsibilities

• Lead restaurant operations and enforce policies.
• Train, coach, and develop restaurant team members.
• Ensure compliance with food safety guidelines.

Skills

Food preparation experience

ServSafe Certification

Training experience

Job description

About Honeygrow

honeygrow is a thriving Philadelphia‑based fast‑casual restaurant with a growing number of locations in the mid‑Atlantic and northeast regions. Founded on the principles of bringing people together over quality, wholesome, and simple foods, honeygrow remains committed to its roots. Yet it is our people that truly propels and differentiates us in becoming a sustaining, great brand. We believe that our team members are the heart and soul of honeygrow, driving our success and embodying our core values of grit, pride, compassion, and focus. As a company on the cusp of substantial growth, we are looking for like‑minded individuals who share our passion and values to join us in shaping the future of honeygrow.

Core Values

• Work hard at work worth doing
• Your work directly betters people’s lives and happiness
• Enlighten each other to enlighten our guests
• Always be learning, always be improving
• Be mindful of your surroundings
• Exceed expectations

Benefits

• Paid Time Off: Earned paid time off and one week of sick time granted annually.
• Holiday Closures: Closed on Thanksgiving, Christmas, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.
• Financial Wellness: 401(k) with company match and free financial wellness counseling.
• Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, and Pet Insurance for qualifying employees.
• Rewards: Gift cards to popular retailers for achieving work goals.
• Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels.
• Meal Benefits: Free shift meals and discounts on meals and drinks on days off.
• Competitive Pay: Earn competitive wages plus tips, with instant access to earnings via DailyPay.
• Performance Reviews: Annual performance reviews with merit increases for qualifying employees.
• Referral Bonus: Earn up to $500 for referring a friend.
• Anniversary Gifts: Celebrate work anniversaries with special gifts.
• Career Growth: Opportunities for advancement and training in culinary and hospitality.

Roles + Responsibilities

• Lead honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, training programs, and cultural points.
• Strive to be a honeygrow top performer, someone who has the desire and ability to perform excellent work, and whose constant effort elevates them, their team and honeygrow.
• Support the General Manager in teaching the team how to be top performers empowered to achieve hg Standards.
• Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow.
• Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the Service Manager level.
• Oversee cash management, nightly report packaging, and all other administrative work relative to daily operations.
• Actively train, coach, and develop all employees with patience and diligence.
• Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality.
• Ensure that we follow all the food safety guidelines and procedures.
• Effectively supervise scheduled shifts.
• Uphold the restaurant to hg facilities standards and lead the restaurant’s preventative maintenance plan.
• Complete facilities and food safety processes, including but not limited to completion of opening/closing checklists, line checks, and daily/weekly cleaning checklists.

Requirements

• Must be at least 18 years of age.
• Must be able to meet the scheduling needs of the restaurant.
• Strong food prep experience.
• ServSafe Certification preferred.
• Previous training experience preferred.
• Minimum one year of restaurant experience.

Physical Requirements

• Must be able to stand and walk for extended periods.
• Must be able to lift and carry up to 50 pounds.
• Must possess close, distance, and peripheral vision.
• Must be able to frequently bend, stoop, and reach.
• Must have dexterity to handle kitchen equipment.
• Must be comfortable working near open flames.
• Must be able to work in a fast‑paced environment with hot and cold areas.
• Must be able to work in tight spaces.
• Must be able to work and communicate effectively in an environment with high noise levels.

Pay and Shift Range

$17.50 - $18 per hour + tips. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Over the last 3 months, Service Managers at this location are earning an average of $1.38 per hour in tips!

Equal Opportunity Employment

honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status, or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled.

If you require reasonable accommodation during any part of the employee selection process or employment process, please direct all inquiries to [e-mail].

honeygrow does not accept unsolicited resumes from third‑party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow. Any unsolicited resumes sent to honeygrow are deemed to be the property of honeygrow, and honeygrow reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.