Service Manager - Broadview Heights

honeygrow; Broadview Heights (OH); On-site; USD 23,763 - 25,485; Full time

Benefits offered by this job

Paid Time Off

Competitive Pay

Meal Benefits

401(k) with company match

Annual performance reviews

Job summary

A fast-casual restaurant chain is seeking a team leader in Broadview Heights, Ohio, to oversee restaurant operations, train staff, and deliver exceptional guest experiences. The ideal candidate should be at least 18 years old with strong food prep experience and preferably have a year of restaurant experience. This role offers competitive pay of $17.25-$18.50 per hour plus tips, along with generous benefits including paid time off, insurance, and opportunities for career growth.

Qualifications

• Must be at least 18 years of age.
• Strong food prep experience required.
• Minimum one year of restaurant experience.

Responsibilities

• Lead restaurant operations by enforcing policies and procedures.
• Support the General Manager in training team members.
• Ensure excellent guest experiences during shifts.
• Oversee cash management and administrative work.

Skills

Food prep experience

Training experience

ServSafe Certification

Job description

Overview

honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the principles of bringing people together over quality, wholesome, and simple foods, honeygrow remains committed to its roots. The key ingredient – our team – propels and differentiates us as a sustaining, great brand. Our team members are the heart and soul of honeygrow, driving our success and embodying our core values of grit, pride, compassion, and focus. We are looking for like-minded individuals who share our passion and values to shape the future of honeygrow and contribute to our story as we redefine the fast-casual dining experience.

Roles and Responsibilities

• Lead honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, training programs, and cultural points.
• Strive to be a honeygrow top performer, consistently delivering excellent work that elevates themselves, their team, and honeygrow.
• Support the General Manager in teaching the team to be top performers empowered to achieve hg Standards.
• Demonstrate integrity, honesty, knowledge, and the ability to exceed guest and team expectations while promoting the culture, values, and mission of honeygrow.
• Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the Service Manager level.
• Oversee cash management, nightly report packaging, and all other administrative work related to daily operations.
• Actively train, coach, and develop all employees with patience and diligence.
• Ensure delivery of a fantastic guest experience by executing our hg Engine—speed, accuracy, cleanliness, superior product, and hospitality—on every shift.
• Follow all food safety guidelines and procedures.
• Effectively supervise scheduled shifts.
• Uphold facilities standards and lead the restaurant’s preventative maintenance plan.
• Complete facilities and food safety processes, including opening/closing checklists, line checks, and daily/weekly cleaning checklists.

Requirements

• Must be at least 18 years of age.
• Must be able to meet the scheduling needs of the restaurant.
• Strong food prep experience.
• ServSafe Certification preferred.
• Previous training experience preferred.
• Minimum one year of restaurant experience.

Physical Requirements

• Must be able to stand and walk for extended periods.
• Must be able to lift and carry up to 50 pounds.
• Must possess close vision, distance vision, and peripheral vision.
• Must be able to frequently bend, stoop, and reach.
• Must have dexterity to handle kitchen equipment.
• Must be comfortable working near open flames.
• Must be able to work in a fast-paced environment with hot and cold areas.
• Must be able to work in tight spaces.
• Must be able to work and communicate effectively in an environment with high noise levels.

Benefits

• Paid Time Off: Earned paid time off and one week of sick time annually.
• Holiday Closures: Closed on Thanksgiving, Christmas, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.
• Financial Wellness: 401(k) with company match and free financial wellness counseling.
• Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, and Pet Insurance for qualifying employees.
• Rewards: Achieve work goals and receive gift cards to popular retailers.
• Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels.
• Meal Benefits: Free shift meals and discounts on meals and drinks on days off.
• Competitive Pay: Earn competitive wages plus tips, with instant access to earnings via DailyPay.
• Performance Reviews: Annual reviews with merit increases for qualifying employees.
• Referral Bonus: Earn up to $500 for referring a friend.
• Anniversary Gifts: Celebrate work anniversaries with special gifts.
• Career Growth: Opportunities for advancement and training in culinary and hospitality.

Pay and Additional Details

Pay or shift range: $17.25 - $18.50 per hour + tips. The estimated range is the budgeted amount for this position. Final offers are based on factors including skill set, experience, location, qualifications, and other job-related reasons.

honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status, or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. If you require reasonable accommodation during any part of the employee selection process or employment process, please direct all inquiries to [e-mail].

honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under a specific written agreement with honeygrow. Any unsolicited resumes sent to honeygrow are deemed to be the property of honeygrow, and honeygrow reserves the right to hire those candidates without any financial obligation to the recruiter or agency.