Service Manager (Boilers)

Thermal Tech Inc.; Thomasville (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Thermal Tech Inc. in Thomasville, GA, seeks a hands-on Service Manager to lead the boiler service department. You will be in the field with your team, setting the standard for technical excellence, customer satisfaction, and professional conduct.

You will own the full service operation including scheduling, dispatch, and growth initiatives. Responsibilities include coaching staff, coordinating dispatch, ensuring safety and code compliance, and driving a structured growth program to scale revenue

Responsibilities

• Lead service personnel through coaching, counseling, and discipline as needed
• Oversee field service performance to meet profitability and efficiency goals
• Coordinate scheduling, dispatch, and ensure technicians are properly equipped for each job
• Partner with HR on candidate screening, interviews, and hiring recommendations; support onboarding and performance management
• Communicate with customers to address issues and recommendations, resolving complaints promptly
• Conduct ride-alongs, field inspections, and quality checks to ensure work meets code and safety standards
• Support ongoing training and development of department personnel through Thermal Tech’s Growth Program
• Perform other duties as assigned

Job description

We are seeking a driven, experienced Service Manager to lead our growing commercial and industrial boiler service department in Thomasville, GA. This is a hands‑on leadership role — you will be in the field alongside your team, setting the standard for technical excellence, customer satisfaction, and professional conduct. You will own the full service operation: building and developing your team, managing day‑to‑day scheduling and dispatch, resolving customer issues, and executing a structured growth program that scales revenue and service capacity year over year.

Responsibilities

• Lead, manage, and hold accountable service personnel through coaching, counseling, and discipline as needed
• Serve as a mentor and conduct Quarterly Conversations to support employee development and growth
• Oversee and coordinate the performance of all service department staff to ensure profitability and efficiency goals are met
• Support coordinators in building efficient schedules, resolving dispatch conflicts, and ensuring service personnel are properly equipped for each job
• Partner with HR on candidate screening, technical interviews, and hiring recommendations; support onboarding and manage performance up to and including termination
• Communicate clearly with customers regarding service issues and recommendations; resolve complaints and discrepancies promptly to ensure satisfaction
• Deliver high‑quality service aligned with company core values on every call
• Conduct ride‑alongs, field inspections, and quality checks to ensure work meets code, safety, and company standards
• Continuously improve technical and leadership skills; support ongoing training and development of department personnel through Thermal Tech’s Growth Program
• Perform other duties as assigned

Requirements

• 10+ years of prior boiler experience strongly preferred (5+ required)
• 5+ years of prior management/supervisory experience strongly preferred (2+ required)
• Able to maintain an insurable driving record
• Able to work flexible hours, including overtime and weekends as needed

At Thermal Tech Inc, our core values—Customer Driven & Focused, Respect for People and Policy, and Doing the Right Thing—define who we are and guide everything we do. Our purpose is “Helping the Customer Remove the Worry,” targeting medium to large commercial and industrial customers who value consistent service and innovative solutions. We follow a proven process from needs assessment to lifelong partnership, committed to delivering total system efficiency and reliability. If you share our values and seek to join one of the fastest-growing companies in Central/North Florida and South Georgia, we invite you to join our dynamic team