Service Manager (Boilers)

Thermal Tech, Inc.; Thomasville (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Thermal Tech, Inc. is seeking a driven Service Manager to lead our commercial and industrial boiler service department in Thomasville, GA. This hands-on leadership role demands building and developing your team while ensuring customer satisfaction and technical excellence.

You will manage daily operations, resolve customer issues, and execute growth programs. The ideal candidate should have at least 10 years of boiler experience and substantial management expertise.

Qualifications

• 10+ years of prior boiler experience strongly preferred (5+ required).
• 5+ years of prior management/supervisory experience strongly preferred (2+ required).
• Able to maintain an insurable driving record.

Responsibilities

• Lead and manage service personnel through coaching.
• Oversee performance to ensure profitability and efficiency goals.
• Resolve customer service issues and complaints promptly.

Skills

Leadership

Technical excellence

Customer satisfaction

Scheduling

Conflict resolution

Job description

We are seeking a driven, experienced Service Manager to lead our growing commercial and industrial boiler service department in Thomasville, GA. This is a hands‑on leadership role — you will be in the field alongside your team, setting the standard for technical excellence, customer satisfaction, and professional conduct. You will own the full service operation: building and developing your team, managing day‑to‑day scheduling and dispatch, resolving customer issues, and executing a structured growth program that scales revenue and service capacity year over year.

Responsibilities

• Lead, manage, and hold accountable service personnel through coaching, counseling, and discipline as needed
• Serve as a mentor and conduct Quarterly Conversations to support employee development and growth
• Oversee and coordinate the performance of all service department staff to ensure profitability and efficiency goals are met
• Support coordinators in building efficient schedules, resolving dispatch conflicts, and ensuring service personnel are properly equipped for each job
• Partner with HR on candidate screening, technical interviews, and hiring recommendations; support onboarding and manage performance up to and including termination
• Communicate clearly with customers regarding service issues and recommendations; resolve complaints and discrepancies promptly to ensure satisfaction
• Deliver high-quality service aligned with company core values on every call
• Conduct ride‑alongs, field inspections, and quality checks to ensure work meets code, safety, and company standards
• Continuously improve technical and leadership skills; support ongoing training and development of department personnel through Thermal Tech's Growth Program
• Perform other duties as assigned

Requirements

• 10+ years of prior boiler experience strongly preferred (5+ required)
• 5+ years of prior management/supervisory experience strongly preferred (2+ required)
• Able to maintain an insurable driving record
• Able to work flexible hours, including overtime and weekends as needed