Service Manager Aquafinity

Aquafinity - Santa Ana; Santa Ana (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Aquafinity is seeking a Service Manager in Santa Ana, CA to lead the Technical Services division, oversee field service operations, technician development, and project execution, ensuring service standards align with company goals for excellence and customer satisfaction.

You will lead field technicians, manage installations and maintenance projects, develop service processes, and collaborate with sales, scheduling, and upper management to deliver best-in-class service.

Responsibilities

• Supervise, train, mentor, and evaluate service technicians and field personnel across assigned regions.
• Establish performance standards, conduct regular technician assessments, and create individualized development plans.
• Oversee technician recruitment, onboarding, discipline, and performance reviews.
• Foster a culture of safety, accountability, and continuous learning.
• Administrate on-site training, ride-alongs, and workshops for new and existing technicians.
• Provide technical assistance to territory sales managers and support sales

Job description

Position Purpose: The Service Manager plays a critical leadership role within Aquafinity’s Technical Services division. This position is responsible for overseeing all aspects of field service operations, technician development, customer technical support, and project execution. As the primary leader of the service team, this role ensures that service standards, technical expertise, and operational processes align with Aquafinity’s goals for excellence, efficiency, and customer satisfaction.

This individual may lead a team of field technicians, oversee complex installation and maintenance projects, develop and implement service processes, and collaborate closely with sales, scheduling, and upper management. They will also provide support, mentoring, and training, ensuring that both our team and our customers receive best-in-class service and support.

Key Responsibilities:

Supervise, train, mentor, and evaluate service technicians and field personnel across assigned regions.

Establish performance standards, conduct regular technician assessments, and create individualized development plans.

Oversee technician recruitment, onboarding, discipline, and performance reviews.

Foster a culture of safety, accountability, and continuous learning.

Support & Training

Administrate on-site training, ride-alongs, and workshops for new and existing technicians.

Provide technical assistance to territory sales managers and support sales