Service Manager - Field Tech

Arcot Manufacturing Corporation; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Arcot Manufacturing Corporation is seeking a Service Manager to lead a team of field service technicians responsible for servicing commercial dish machines and chemical dispensers. The role involves travel mainly within Texas and sometimes to neighboring states, with long-term, advancement opportunities.

The position requires extensive service experience, strong leadership, and technical knowledge in electrical, mechanical, and plumbing systems. Fluency in English is essential; Spanish is a plus.

Qualifications

• Minimum 10 years of service experience.
• Electrical, mechanical and plumbing knowledge required.
• Ability to travel primarily within Texas.
• Strong communication and team leadership skills.
• Spanish language ability is a plus.
• Bachelor’s degree is an asset.

Responsibilities

• Increase overall service level.
• Manage and mentor an existing team of field service technicians.
• Improve route and work efficiencies.
• Provide continuous training to improve technician knowledge.
• Recruit and train more service technicians as needed.

Skills

10+ years service

Electrical knowledge

Mechanical knowledge

Plumbing knowledge

Team leadership

Sales experience

English proficiency

Spanish a plus

Education

Bachelor’s degree

Job description

Overview

• Service Manager position is available to lead activities of a team of field service technicians.
• The technicians provide service for commercial dish machines & chemical dispensers as part of the Service Division of a well-established manufacturer of cleaning chemicals.
• The position requires travel mainly within Texas and sometimes to neighboring states.
• The position offers stable, full-time, long-term employment with the opportunity for advancement.

Qualifications

• Minimum 10 years of service experience.
• Technical knowledge of commercial dish machines is an important asset.
• Must have electrical, mechanical and plumbing knowledge.
• Team oriented.
• Sales experience is an asset.
• Strong English grammar, math and computer skills.
• Good communication skills.
• Ability to communicate in Spanish is a plus.
• Bachelor’s degree is an asset.

Responsibilities & Goals

• Increase overall service level.
• Manage and mentor an existing team of field service technicians.
• Improve route and work efficiencies.
• Provide continuous training to improve technician knowledge and effectiveness.
• Recruit and train more service technicians as needed.