Service Manager 2

Computacenter; Atlanta (GA); On-site; USD 130,000 - 210,000; Full time

Job summary

Computacenter in the United States seeks an experienced senior manager to own and drive P&L performance, customer relationships, and cross-functional project delivery. You will lead a team, manage budgets, and elevate complex issues to resolution while maintaining security policy standards.

The role requires experience with SLAs, KPIs, and performance metrics, plus the ability to influence multi-tier management. Authorized to work in the United States is required.

Qualifications

• Experience managing a P&L.
• Experience managing SLAs, KPIs, and performance metrics.
• Experience reporting monthly Risk Impact Assessments (RIA).
• Experience dealing with and influencing multi-tier management.
• Authorized to work in the United States.

Responsibilities

• Provide high-level consultancy within the specialist area to peers, customers, and direct reports.
• Manage and implement projects relevant to the specialist area.
• Develop and coach a team of staff and implement performance management solutions.
• Develops and motivate the team to help ensure the delivery of function and business targets.
• Assess situations, issues, and opportunities and elevate when appropriate.
• Act as a point of escalation on complex issues and provide support to team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in service delivery.
• Establish productive relationships and networks at Senior Management level to build customer relationships.
• Responsible for managing budget/ P&L to stay within budget.
• Make decisions impacting project success (results, deadlines, budget).
• Act in accordance with Computacenter Information Security Policies.

Skills

P&L management

SLA management

KPI tracking

Team leadership

Stakeholder mgmt

Education

Advanced degree

Job description

Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.

What you’ll be doing

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
• Manage and implement projects relevant to the specialist area.
• Manage, develop, and coach a team of staff and implement performance management solutions where required.
• Develops and motivate the team to help ensure the delivery of function and business targets.
• Assess situations, issues, and opportunities and elevate when appropriate.
• Acting as a point of escalation on complex issues and providing appropriate support to other team members
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
• Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
• Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
• Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

What you have

• Experience managing a P&L.
• Experience managing SLAs, KPIs, and performance metrics.
• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
• Experience in dealing with and influencing multi-tier management.
• You must be authorized to work in the United States.

Bonus Points

• Advanced academic background, preferably to good degree level or equivalent.
• Proven track record of work experience in a challenging commercial environment.