Service Manager

Socket.dev; Ypsilanti (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

TruGreen is seeking a manager to oversee a team of lawn care specialists, emphasizing coaching, staff development, and effective recruitment to ensure high service quality and customer retention. The role requires leadership in training, performance reviews, and staff planning to meet service goals.

The position focuses on building strong teams, coaching for improved customer experiences, and collaborating with other managers to minimize cancellations and enhance service delivery.

Qualifications

• Experience coaching and developing field staff.
• Experience recruiting and staffing service functions.
• Strong focus on customer service and retention.

Responsibilities

• Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.
• Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
• Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Plans and conducts new hire and (incomplete in posting).

Skills

Coaching

Staff supervision

Recruiting

Training

Customer service

Job description

1011404875 Carpenter Rd, Ypsilanti, Michigan 48197

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview
Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.

Responsibilities

• Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.

• Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

• Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.

• Plans and conducts new hire and