Service Manager

Riddleberger Brothers, Inc; Winchester (VA); On-site; USD 102,000 - 135,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) with Roth option

Company vehicle

Company mobile phone/tablet

Annual bonus

Generous vacation/holiday/sick time

Job summary

Riddleberger Brothers, Inc. in Winchester, VA is seeking an experienced HVAC Service Manager to lead our service operations.

You will supervise service technicians, dispatchers, and parts personnel, ensuring 24/7 response and customer satisfaction. The ideal candidate has at least five years in HVAC service, strong leadership and scheduling skills, and the ability to develop training programs while coordinating with internal teams.

Qualifications

• Minimum five years in HVAC service or related field.
• Engineering knowledge or business background preferred.
• Strong organization and communication skills.
• Valid driver’s license required.

Responsibilities

• Lead and supervise service technicians, dispatchers, and parts personnel.
• Plan workloads and 24/7 service coverage.
• Participate in hiring, evaluations, and staff development.
• Develop training programs for technicians.
• Coordinate service schedules with internal teams.
• Prepare customer proposals and time-and-material quotes.

Skills

Leadership

Supervision

Scheduling

Inventory management

Training programs

Hiring

Communication

Microsoft Office

Driver's license

Interpersonal skills

Tools

MS Office

Job description

HVAC Service ManagerLocation: Winchester, VARiddleberger Brothers, Inc. is seeking an experienced HVAC Service Manager to lead our service operations in Winchester, Virginia. This position oversees dispatchers, parts personnel, and service technicians while ensuring the department can respond to customer needs 24/7.The ideal candidate is an organized, customer-focused leader with strong HVAC experience and the ability to manage employees, scheduling, inventory, training, and daily service operations.What You’ll DoLead and supervise service technicians, dispatchers, and parts personnel.Maintain appropriate staffing and scheduling for 24/7 service response.Plan workloads and assign work efficiently.Participate in hiring, performance evaluations, and employee development.Develop technical training programs for service technicians.Evaluate technician skills and identify individual training needs.Review service agreements to ensure inspections and requirements are completed.Review service timesheets, shop time, callbacks, and follow-up items.Prepare customer proposals and time-and-material quotes.Order parts, materials, tools, and equipment.Maintain truck stock, parts inventory, and refrigerant records.Coordinate service schedules with other internal teams.Provide backup dispatching support when needed.Maintain regular customer contact to support satisfaction and retention.Assist with service agreement sales and other service department sales efforts.Ensure warranty parts are properly documented and returned.Maintain and enforce safe work procedures.Develop annual truck and tool purchasing plans.What We’re Looking ForAt least five years of experience in HVAC service or a related field.Technical or business degree preferred.Engineering knowledge gained through a combination of education and experience.Previous experience supervising service technicians or service operations preferred.Strong decision-making, communication, organizational, and interpersonal skills.Strong computer skills; Microsoft Office experience preferred.Ability to work effectively with employees, customers, suppliers, and other departments.Valid driver’s license and ability to meet company driver qualification requirements.Dependable with regular and punctual attendance.We Offer YouCompetitive pay: $49.04.50-$64.91 per hour, or $102,000-$135,000 annuallyComprehensive benefits package.Apprenticeship opportunities with a pathway to licensure.Growth and development opportunities.Scholarship program for employees’ children.Discounts at major automotive, computer, and cell phone companies.Employee referral incentives.Company mobile phone and/or tablet when necessary for the position.Company vehicle when necessary for the position.Company uniforms when necessary for the position.And much more!Our Benefits Package IncludesMedical, dental, vision, and life insurance.Short-term and long-term disability insurance.Accidental death and dismemberment insurance.Health care and dependent day care flexible spending accounts.Health Savings Account.Employee Assistance Program.401(k) plan with Roth option.Pet insurance.Annual bonus.Generous vacation, holiday, and sick time.And much more!Physical RequirementsAbility to visit job and project sites to review work progress and scope.Ability to climb stairs and ladders when necessary to access job-site areas.